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Lee Company Fights Brain Drain with Massive Smart Glasses Rollout

February 16, 2016 | Telepresence Options


Story and images by Christine Kent / FSD

It's a looming question for many field service organizations: How do you keep your brain trust of experienced technicians from retiring early? Often they leave after a couple of decades due to the physical demands of the job, such as climbing ladders or spending hours working on rooftops and in basements.

For Nashville's Lee Company, the answer has come in the form of wearable tech, thanks to the recent rollout of 500 pairs of smart glasses. The idea: Retain experienced technicians as virtual supervisors who, from the comfort of the office, can help smart glasses-wearing techs in the field triage and fix problems.

Founded in 1944, Lee Company provides facilities services for home and commercial customers in Tennessee, Alabama and Kentucky. The company closely watches technology innovations that can help it stay competitive, says Steve Scott, Lee's vice president of facilities solutions. "If we're going to be a sustainable company for another 70 years, we've got to figure out how to stay relevant," Scott says.

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