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Bank of America ATMs offer live tellers on video

March 6, 2015 | Telepresence Options


Story and images by Scott Goss / Delawareonline

Automated teller machines revolutionized the banking industry in the 1970s by offering customers easy after-hour access to their accounts. But even the now-ubiquitous ATM has its limitations.

Cash, for instance, is only available in specific denominations. Check cashing is not an option. And you can't ask an ATM questions about your balance.

Bank of America last year introduced a new technological twist designed to improve upon the typical ATM experience.

Bank of America executive Bassam Awadalla demonstrates how the automated teller assist machine works at its Kennett Square branch by video chatting with Chrisine, a teller located at the bank's call center in Newark. Scott Goss

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