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Be prepared to authenticate before talking to a video banker and having it recorded

December 8, 2014 | Telepresence Options


Story and images by bDaily

Video banking is the most trending technology, where all the national and international banking firms are digitizing its banking services in a more customer centric manner. Video banking is one such technology, which enhances the productivity of the banker by attaining utmost customer satisfaction. Video banking unique features allow customers to interact from their desktop, tablet or smart phone. The term video banking refers to the amalgamation of unified communication over banking services. Which means the banker and customer interaction will be done virtually, while experiencing the live face-to-face presence. Relational banking made easy: Video connectivity between the customers and Branch managers/Relationship Managers is just a click ahead. Customers can schedule a video session with the bankers and can do so at their convenience by being anywhere around the world with any kind of device.

Faster and accurate Transactions: Normally a customer visit the bank for purposes such as NEFT and funds transfer, FD booking and RTGS, with video banking all these transactions can be done virtually while having a video interaction with the banker.

Knocking/queuing: Knocking and queuing is a unique feature which plays a key role in securing the transactions between the customer and the bank. This feature allows the banker to authenticate the customer before allowing him to the video session. This feature is also useful for the customers to notify the banker that he/she wants to have a video session at the moment. The banker will verify the authenticity and validity of the user and then allow the customer; if he/she is not valid then the banker will ignore such notifications.

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