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Linqto adds videoconferencing to mobile banking

September 26, 2014 | Telepresence Options


Story and images by American Banker

Linqto showed its new Personal Banker app, which lets banks add videoconferencing to their mobile banking apps. Branch or call center staff at the other end of the video chat can give extra help to customers struggling with a transaction or feature, or provide financial advice. It is basically an Amazon MayDay button for financial institutions. In the company's demo, it showed a remote call center representative depositing a check for a customer through his phone.

"Customers who interact face to face feel more understood and satisfied," said Dune Thomas, vice president of mobile banking solutions Linqto.

Cisco, AT&T and others offer mobile video conferencing. One thing Linqto does that some others do not is detect the customer's device and network and automatically compress the video stream to an appropriate level for the bandwidth available.

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