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How Collaboration Intelligence Can Tell You Who's Going To Quit

July 18, 2014 | Telepresence Options


Story and images by Dan Woods / Forbes

Collaboration intelligence is the simple idea that we can learn much about our organizations by watching the way we work together. By looking at who is talking to whom, where calls and emails are going and coming from, and numerous other metrics, the real organizational chart emerges. By looking at the trends in such metrics we can figure out who is becoming a star and who is checking out. All of this gives us ideas and ways to optimize we never had before.


With over six billion minutes of collaboration delivered across its platform, ConnectSolutions, a vendor of hosted solutions for unified communications, has unique insights into the ways organizations communicate. The company has begun the process of productizing collaboration intelligence, so when you use their solution, you immediately start improving your understanding of your company. When an employee departure encouraged an internal look at the company's own best-practices, it led the company down a path of unique insights and exciting opportunities for its customers and partners.

"We began to think about ways in which we could proactively improve our insights into employee engagement, morale, and other indicators of employee satisfaction. Those efforts led us to an exciting realization about the potential of collaboration data..." said Michael Fitzpatrick, CEO of ConnectSolutions.

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