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DHS to roll out videoconferencing, instant transfer of documents

May 8, 2014 | Telepresence Options


Story and images by Rebecca Merrett / CIO

Express Plus Connect will allow customers to make video calls and instantly transfer physical documents via their smartphones

The Department of Human Services is working on enabling customers to make video calls and instantly send physical documents to customer service consultants via the Express Plus mobile apps, CIO Gary Sterrenberg announced at the CeBIT conference in Sydney.

Express Plus Connect, as it is called, will mean customers can make an appointment for a video call with a consultant via the Express Plus app at their preferred time, with details on what documentation they will need to have with them. Customers can also connect their smartphone to a smart TV for clearer viewing.

Once they are on the call, they can take photos of the physical document and swipe the screen to send it, over the network, to the consultant on the other end. The consultant can view the document, sign it and send it back to the customer in minutes.

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