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BoA and the UK's Nationwide to roll out videoconferencing in 500+ branch locations

May 23, 2014 | Telepresence Options


Story and images by Caroline Baldwin / Computer Weekly

One of the largest banks in America and the world's largest building society have each implemented video conferencing technology to enable customers to speak to banking specialists.

Bank of America and Nationwide are using Cisco's telepresence technology to reduce the need for specialist advisors in local branches.

Speaking at the supplier's annual Cisco Liveconference in San Francisco, Tyler Johnson, senior vice-president of ATM/kiosk strategy and innovation at Bank of America, announced the bank's plans to expand the service to 500 banking centres after a two-year trial in 85 branches.

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