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Bank of America gets round lack of staff with Cisco teleconferencing equipment

May 22, 2014 | Telepresence Options


Story and images by Sam Shead / Techworld

Customers able to talk over webcam from 500 branches

Bank of America announced today that it is rolling out Cisco telepresence equipment to 500 banks across the US in a bid to ensure customers can talk to the right banking specialist.

Cisco's CTS500 and EX90 video and collaboration products will enable customers, sometimes in remote locations, to interact with Bank of America small business bankers, home loans officers and financial solutions advisors.

The rollout follows a two-year trial in 85 branches that saw 10,000 interactions take place over Cisco's video conferencing equipment.

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