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Nationwide Building Society Boosts Mortgage Sales with Remote Expert Video Conferencing

November 25, 2013 | Telepresence Options


Story and images by Jonathan Camhi / BankTech

Partnering with Cisco to provide video conferencing with mortgage experts has helped increase growth in the bank's mortgage business.

British bank Nationwide Building Society has seen a significant increase in both customer satisfaction and new business in its mortgage division by using internet-based video conferencing in its branches, says Richard Searle, the bank's head of future customer experience.

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