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Business video conferencing: Will users ever prefer visual calls?

November 25, 2013 | Telepresence Options


Story and images by Gina Narcisi / TechTarget

Business video conferencing adoption is growing as the technology shifts from high-end conference rooms to desktops and mobile devices. While video vendors have predicted for years that video calling will overtake voice, some users still prefer picking up a phone when they need to talk to someone. Video calling won't overtake voice for some time, but the seeds for that change are evident.

The success of consumer video-calling apps like Skype and FaceTime have prompted video conferencing vendors and service providers to make their technology more accessible and easier to use, which has allowed enterprises to explore the benefits that video calling has over voice, such as enabling face-to-face interaction among geographically disparate employees and partners without forcing them to travel.

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