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ICT Enabled Work-from-home Pilot Launched in Singapore

March 14, 2013 | Telepresence Options

Story and Images by Sumedha Jalote / Future Gov

The Infocomm Development Authority of Singapore (IDA) is leading a year-long pilot project on home-based work encouraging enterprises to use ICT solutions to create flexible working conditions for employees.

The pilot aims to help the 258,000 economically inactive residents between the age of 25 and 54 rejoin the workforce and contribute to Singapore's economy.

IDA has selected two private sector consortiums to be part of the pilot. The first consortium, covering job functions such as sales, consulting and interior design, will use solutions primarily developed by SingTel. The adoption patterns of home-based workers will be studied, and the packaging of existing products changed to better cater for them.

Online storage, collaboration and project management applications will allow the virtual employees to easily share documents and graphic files with the office, and collaborate on projects. Home-based sales executives will use cloud-based call centre technologies to handle enquiries from home.

In addition, Rainforest e-Learning, an SME providing education services, is developing a learning management system to help home-based teachers deliver lessons to students through video conferencing and e-learning using connected devices.

According to IDA, the widespread use of broadband and the enhancement of ICT infrastructure in Singapore have made flexible work arrangements more viable than before. IDA's Next Generation Nationwide Broadband Network, a fibre-based ultra-high-speed network, is a major factor enabling this project.

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