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Cisco Offers Refunds For End-Of-Service Umi Telepresence

December 20, 2012 | Telepresence Options

umitelepresencecisco.jpgBy Chad Berndtson, CRN,

Cisco (NSDQ:CSCO) has started to contact customers of its failed Umi telepresence system to notify them of the permanent end-of-service and offer refunds.

According to a message sent to Umi customers and viewed by CRN, Cisco will permanently end Umi service on Jan. 31, 2013.

"If you want to save videos you have stored on, you must download them prior to January 31," Cisco writes. "If you have paid fees for service beyond January 31, 2013, you will automatically receive a refund of those fees to the credit card we have on file."

[Related: The 10 Biggest Networking Stories of 2012]

According to a Cisco spokesperson reached by CRN, Cisco will offer full hardware refunds to customers as well as service refunds on pre-paid service contracts. Cisco is also offering to recycle product hardware.

"Cisco is committed to the satisfaction and trust of our customers, and we are focused on continuing to provide them with world-class products that change the way the world lives, works, plays and learns," the spokesperson said in an email to CRN.

According to the customer letter, the device refund offer expires on Feb. 28, 2013.

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