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Dimension Data Unveils World's First Truly Global Managed Services Offering for Visual Communications

November 7, 2011 | Hogan Keyser
NEW YORK -- November 7, 2011 -- Dimension Data, the $4.7 billion global ICT services and solutions provider, today announced the launch of the world's first truly global Managed Service for Visual Communications. User adoption of visual communications is accelerating exponentially, and the drive to collaborate seamlessly across a broadening variety of environments is increasingly becoming a necessity. As a result, visual communications are quickly becoming a top priority for IT departments because corporations -- particularly global organizations -- realize it is transformative to their business based on its ability to improve workforce productivity, increase real-time collaboration and reduce expenses by eliminating unnecessary travel.

For organizations investing in video systems, user adoption is the number one challenge many face. There is an increasing need for the support and guidance of an experienced partner to drive adoption and ongoing usage of video solutions -- a key requirement to generate a positive return on technology investment.  

"Visual communications should be viewed as an integral part of the overall technology landscape," said Scott Cruikshank, director of converged communications at Dimension Data. "Dimension Data's unique insight and experience allows us to align these solutions with our client's individual business needs.  Although it is possible for organizations to handle video in-house, it can be very costly, time consuming and extremely burdensome for companies to do so. Our new Managed Service for Visual Communications provides a solution for clients to not only implement and manage their technology investment, but to also address the challenges associated with user adoption."

Dimension Data's visual communications solutions span the entire services continuum -- from consulting services, to deployment and integration, to maintenance and managed services. Its Managed Service for Visual Communications is aimed at a wide range of enterprises, from mid-sized companies to multinational and global corporations -- including the Global Fortune 100, of which 79% are clients, and the Global Fortune 500, of which 60% are clients. Dimension Data is equipped to provide clients with a single service provider that can understand -- and deliver upon -- their video infrastructure and business needs with flexible delivery options spanning on-premise, managed cloud or public cloud video solutions. Additionally, Dimension Data's global reach provides the unique capability to offer visual communications services and end user support across 140 countries globally.

"In the past 18 months, the interest in video solutions for communication and collaboration has skyrocketed," continued Cruikshank. "Many of Dimension Data's clients are re-evaluating their video strategies and beginning to plan and deploy large-scale visual communications solutions.  We offer a complete portfolio of services, which includes video help desk assistance for end users to make sure employees can use the devices, conduct point-to-point video conferencing, and/or join video bridges easily and reliably. This goes a long way to help drive usage and adoption, and return on investment for our clients."


Research carried out in 2010 by Dimension Data among 809 U.S.-based respondents revealed that most organizations (66.6%) are choosing to manage video on-premise. The same research also showed that nearly half (49%) of these companies have no strategic roadmap or framework in place to drive usage of their visual communications solutions.

When asked what challenges they expected to face if their company implemented visual communications, 57% said cost justification; 55.7% said budget; 43.5% said user adoption; and 62.5% said bandwidth.   Other reasons included executive support (27.1%); IT support (20.1%); and network readiness (36.7%).

The benefits for organizations wanting to use managed videoconferencing services are compelling:
  • Focus on Core Technologies:  In most organizations, visual communications is not seen as a mission-critical technology.   The adoption of managed video services enables IT departments to focus on core business-critical technologies and out-task management of visual communications to a third party in a cost-effective manner.
  • Reduce Operational Cost:  The adoption of managed video services negates the requirement to recruit, train, manage and retain visual communications specialists globally.
  • Improved User Experience:  Traditionally, users have found visual communications to be unreliable and difficult to use.  Managed services utilize the providers' expertise to ensure that reliability issues are identified and dealt with, and ease of use is optimized to such a level that calls are pre-launched by Dimension Data's Video Network Operations Center (VNOC).  Users just need to show up and meet.

Future of Video

As organizations continue to invest in visual communications, finalize their global video strategies and tie up their sustainability initiatives, they will need the support of an experienced partner to ensure adoption and enhance their return. Dimension Data's new Managed Service for Visual Communications has been launched to meet the fundamental challenges that exist for businesses looking to deploy video technologies today.

About Dimension Data

Founded in 1983, Dimension Data plc is an ICT services and solutions provider that uses its technology expertise, global service delivery capability, and entrepreneurial spirit to accelerate the business ambitions of its clients. Dimension Data is a member of the NTT Group.

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