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CEO Interview Terry Dwyer of Mvision recently acquired by Dimension Data

December 28, 2010 | Chris Payatagool

CEO Interview with Terry Dwyer, Managing Director of mvision, London who explains his future role now that mvision has been acquired by Dimension Data which has also recently been acquired by NTT of Japan   

On 16 September 2010, Dimension Data, the $4.7 billion specialist global IT solutions and services company, announced that it had acquired mvision, a UK video conference integrator and managed video services provider. The acquisition is in line with Dimension Data's goal to accelerate time to market in managed video, and increase penetration in the hosted UC solutions and new-generation video space.

The combined team of skilled and experienced employees of mvision and Dimension Data lays down the foundation for the Group to globalise its Managed Video Services. The synergies between Dimension Data and mvision are excellent. Both companies are services-led but believe in selling a full complement of professional services, managed services and technology. The service offerings are complementary and well aligned, and the two cultures are highly compatible.

We spoke to on 9 December 2010 and asked Managing Director Terry Dwyer how the integration of mvision into Dimension Data was progressing.

*  *  *

Editor: What is mvision's role going to be within Dimension Data?
Terry: mvision will form the core of  the Dimension Data Visual Communications Solutions Line of Business in the UK with the vision of globalising the managed video conferencing service that mvision has supplied to numerous enterprise and commercial sector businesses over the past 5 years.

When a client outsources to our mvision managed video services solution, their video network is created and managed by mvision on our dedicated video network. This enables video to be run completely independently of an organisation's IT network, using separate bandwidth and connectivity.

Editor: Will you have the resources to globalise the service?
Terry: As part of Dimension Data and now the wider NTT Group, we will have the best resources in the world. NTT is the largest T1 carrier with a network that extends to 150 countries. Globally it operates over 50  data centres.

Dimension Data has offices in 49 countries and has the financial and technology and services resources to support rapid growth that the video market now expects. Dimension Data has considerable expertise in Unified Communications and has sold more units of Cisco CallManager than anyone else.

Editor: Any plans for 2011?
We will start 2011 -by rebranding mvision to Dimension Data with the ambition to provide the first truly global set of managed video services.
We are also finalizing  an enhanced Centre of Excellence in London which will open in January 2011. And we plan to add similar centres in Johannesburg, South Africa, Australia and the United States.

In Q1 2011, we plan to create our own true Global Video Exchange. We can already run video as a video overlay over the NTT carrier network which makes it very resilient. Our Global Video Exchange will make it possible to video link with customers and suppliers on other global carrier networks like those of AT&T, BT and Tata Communications. We aim to facilitate making a dial-up video call as simple to make as using the phone today. There are currently no international standards but the will of carriers to succeed is strong.

Editor: Where do you see the big drive to video use coming from?
Terry: We see a great future as Unified Communications and video converge, and Dimension Data has the skills on a global basis to make this happen. We recognise that customers have different needs and perceptions and plan to work with customers on a stage-by-stage basis that fits their specific needs.

Editor: How important is Telepresence in your vision of globalising managed video services?
Terry: The attractions of using immersive Telepresence are enormous. It is a completely different experience to that of traditional video conferencing. So far Telepresence is used in silos, mainly within large and dispersed organisations.

To make use of Telepresence more ubiquitous, video exchanges must be developed that transfer Telepresence calls between different carriers automatically. We can do this for voice and we will do it for video very soon.

Gartner anticipates a huge growth in HD video conferencing from the desktop to 200 million users by 2015. The challenge we face is to make it possible for these new users to communicate with the installed base of SD and HD video conferencing room systems today (say 2 million) and the fast-growing but smaller installed base of Telepresence systems.

At mvision we have always looked for the opportunity to globalise the services we offer. Now with Dimension Data and NTT, we have that opportunity.

Editor: Thank you for these valuable insights.

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