Website: http://www.masergy.com
Headquarters: Plano, TX
Founded: 2000
Public/Private: Private, venture-backed


Industry Categories: Network Services, Telepresence and Videoconferencing Exchange Services


Key Executives:
Executive Chairman - Royce J. Holland
CEO - Chris MacFarland
CFO & Executive Vice President- Rob Bodnar
CTO - Tim Naramore
SVP Business Development - John Dumbleton
SVP Global Sales - Scott Stricklin
VP Global Marketing and Public Relations - Tony Hurtado
VP Access Management - Cam Anderson
VP Operations - Mark McCann
VP Sales Engineering - Chris Werpy
Director of Video Markets - Chris Carr

Key Customers: Beal Bank, Brocade, Dunkin Donuts, Hallmark Channel, Invesco , Orrick, Spacex, Unisys, WDSGlobal...

Partners and Resellers: ACT Conferencing, BCM, BCS Global , Bridgepointe Technologies, BT Conferencing, CFI Conferencing Advisors, CDW, Claritas Solutions, CTI, DCI Global, Digital Video Enterprises, Expedite, Fusion Storm, Future Communications, G2J.com, GBH, Genesi, GTRI, HaiVision, InConference, Intelisys, Interactive Solutions, InterCall, InterMedia Communications Solutions, Itemize Technologies, LinkSource Technologies, Mpact Systems, NCast, NetGain Communications, PicturePhone, Providea, RealCastLive, SmoothStone, Solutionz Conferencing, Telecom Brokerage, Inc, Telegration, Telemerge, Tele Presence Tech, Touchbase, Vantage Meeting Solutions, Videocall, VideoLink, ViewCast Corporation, The Whitlock Group, X4 Communications, York Telecom.

Company Mission: Built from the ground up to support real-time converged business applications, MASERGY is a global network service provider delivering the strongest network experience for mid-size to large enterprises. Our reputation for network performance and industry-leading customer satisfaction is simply unmatched.

MASERGY was the first carrier to deploy a global native IP/MPLS network. MASERGY works with over 60 service providers around the world for seamless service delivery, anywhere business does business.

MASERGY provides a single point of contact for a customer's total service installation, regardless of how many cities, states, countries or continents are involved. Enterprises get proven global services backed by a mature IP/MPLS network for their complete WAN requirements.

Supporting the global service delivery is a team of engineers who constantly monitor all network traffic  and detect any disruption in service quality. Whether it's a power outage in the facility, an unplugged router or a circuit cut by a construction crew, MASERGY engineers identify the issue, notify the designated customer contact and open a trouble ticket to begin remedying the situation.

All of this customer care is standard with every MASERGY circuit. Enterprise networking requires immediate support, day or night. When there is a service issue, the problem can't wait until the next business day. At MASERGY, trained service engineers always answer calls to the network operations center. The MASERGY service philosophy is that the problem must be identified, regardless of where the issue resides. Engineers stay engaged until the customer is satisfied, even if it is determined that the problem is not with the WAN.

MASERGY Telepresence Services:
MASERGY's Intelligent Transport with Video QoS provides a premium grade of IP bandwidth specifically engineered to deliver consistent superior-quality video at all times and under all network conditions. Key features of the service include:

•  100% video packet delivery

• Guaranteed in-sequence

• <1ms maximum latency variation ("jitter")

• Sub-1 second fast failover for network recover

MASERGY also offers three approaches to the inter-company telepresence challenge:

1.    MPLS Extranet:  MPLS network-to-MPLS network connectivity with other carriers and exchanges is a physical access and logical network connectivity. This service is appropriate on behalf of enterprises with sophisticated operations for managing their own telepresence network service with the need for frequent, high quality, highly secure inter-company telepresence sessions with a known customer, partner or supplier. The service is also appropriate for network customers of video managed service providers who specify the exchanges they require connectivity with and MASERGY delivers.

2.    MASERGY Video Exchange (MVE):  Exchange services through the partnering agreement with IPV Gateway, a leader in wholesale exchange services. MASERGY enables on-network inter-company communications for customers of managed service providers.

3.    BT Global Video Exchange Access:  Through partnership agreements with BT Conferencing, MASERGY is a major network component of BT's Global Video Exchange service which provides exchange services for Cisco TelePresence endpoints. MASERGY also is able to provide connectivity to TelePresence systems on Cisco's private corporate network through the BT's Global Video Exchange partnership.

These approaches address a wide range of enterprise inter-company needs and leverage MASERGY Intelligent Transport with Video QoS including the company's NOC.