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Frost & Sullivan: Conferencing & Collaboration Outlook

October 30, 2017 | Telepresence Options

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Story and images by No Jitter

Latest market study shows big changes ahead by 2023.

We have just completed Frost & Sullivan's 2017 study on the North American conferencing and collaboration services market, with more than 25 participating providers sharing their insights on an ever-evolving space.

Frost & Sullivan found that the North American conferencing and collaboration services market earned revenues of $5.0 billion in 2016, growing at 4.9% from 2015. Audio conferencing accounted for 48% of the market, cloud-based Web and video conferencing 44.3%, and managed video conferencing services 7.7%, by revenue share. These proportions are expected to significantly change by 2023, with cloud-based Web and video conferencing services representing 67% of the total conferencing services revenue.

Revenues from audio conferencing services continued to decline, earning $2.4 billion in 2016, which represented a 3.9% drop. Increased VoIP usage, the move toward all-in-one communications and collaboration solutions, PSTN bypass, and the general maturity of audio conferencing services are expected to continue to negatively impact the revenue opportunity for audio conferencing services. The market is expected to incur a negative 5% compound annual growth rate (CAGR) within the forecast period.

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