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5 Game Changers Emerge at Enterprise Connect

April 4, 2017 | Telepresence Options

Enterprise_Connect_TeamChat.jpg

Story and images by No Jitter

Signs of change and disruption were all around us at last week's conference and expo.

Another Enterprise Connect is in the books! This year's event signaled the continued transformation of enterprise communications from one dominated by IP telephony to a varied landscape featuring a broad array of internal and external collaboration and communications platforms.

Here's what I see as the five biggest game changers from my week under the glass big top otherwise known as the Gaylord Palms in Orlando, Fla.:

  1. Team chat has arrived. While we've not reached a consensus on what to call it -- team chat, team messaging, team collaboration, workstream communications... floor wax, desert topping -- this type of tool has arrived for use in mainstream enterprise collaboration. Even more importantly, the line between team chat and unified communications is rapidly disappearing. In various sessions and announcements we heard from just about every leading team chat vendor (except notably Slack) on how team collaboration is bringing real-time communications to workflows. Providers like Alcatel-Lucent Enterprise and RingCentral showed how team chat applications are becoming the new UC interface, while Google and Microsoft highlighted the integration of team chat and non-real-time collaboration applications like document creation. Cisco demonstrated the extension of team collaboration to the device world via Spark Board, its 2017 Best of Enterprise Connect winner. Clearly team chat is no longer a niche application living primarily in the purview of application developers; rather it now has the potential to become the very basis of collaboration. (For related slideshow, see "Email Killers 2017: A Look at 14 Cloud-Based Team Collaboration Apps.")

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