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Freshdesk makes its 1st acquisition; buys out live video chat provider 1CLICK.io

August 18, 2015 | Telepresence Options

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Story and images by Radhika P Nair / YourStory

Enterprise software startup Freshdesk has bought out live video chat and co-browsing platform 1CLICK.io. This is the first acquisition for Chennai-based Freshdesk, which offers customer support through the Software as a Service model.

Freshdesk has also crossed the 50,000-clients milestone. Freshdesk's flagship eponymous product was launched in 2011 to offer cloud-based customer support to enterprises of all sizes across platforms ranging from phone and websites to emails and social media.

With the acquisition of 1CLICK.io, Freshdesk will be able to provide video chat-based customer support to its clients who are spread across 145 countries. Freshdesk, which has over 475 employees, has also launched Mobihelp, an in-app support for mobile apps. 1CLICK's solution works on mobile too.

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