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UC Summit at Enterprise Connect: Calling for an Interoperability Rethink
Industry thought leaders question the necessity of interoperability among UC systems in an app-in-a-flash, communications-enabled universe.
Get seven big vendors on the stage, and the talk is always going to get around to interoperability pretty quickly. That's generally been the case with the Monday UC Summit at Enterprise Connect, and this year was no exception -- though the conversation took a markedly new shape
With a standing room-only crowd, this UC Summit was the first general session of a show that started out with jam-packed breakout sessions on contact centers, UC user adoption, WebRTC, and deskphones (yeah, deskphones) -- among others. The diversity of popular sessions suggests the breadth of challenges facing enterprise decision-makers -- from that chunk of plastic on the desk to the standard that puts everything in a Web browser that the old workhorse deskphone used to provide.
When it comes to the topic that dominated the UC Summit, interoperability used to be about make Vendor A's stuff talk to Vendor C's stuff and then Vendor M's stuff. But people are increasingly consuming communications applications in new ways, and some panelists suggested that this may make the solution to the interoperability challenge different -- or maybe eliminate the challenge altogether.
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