Gold Sponsors
Array Telepresence Logo   Human Productivity Lab Logo   Ashton Bentley Logo
Silver Sponsors
Bronze Sponsors
Telepresence Options Magazine

Latest Telepresence and Visual Collaboration News:
Full Article:

Google and Avaya to bring Chromebooks and WebRTC to call centres

December 11, 2014 | Telepresence Options

Phone_keypad

Story and images by Juan Carlos Perez / Computerworld UK

It's the first of 'many' future joint offerings from the companies

Google and Avaya are chasing companies seeking to install or upgrade call centresystems, promising them easier and more affordable deployments via Chromebooks and a WebRTC interface to the Avaya customer support software.

The integrated systems would let customer-support reps access the Avaya call centresoftware -- hosted in the cloud or in a local network -- via the Chrome browser. Tapping the Chrome browser's native support of WebRTC, users will be able to communicate with audio and video without having to install additional software.

"As we move to omni-channel support, incorporation of video is essential for contact centers," said Joe Manuele, a vice president at Avaya.

Continue Reading...







Add New Comment

Telepresence Options welcomes your comments! You may comment using your name and email (which will not be displayed), or you may connect with your Twitter, Facebook, Google+, or DISQUS account.