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Oracle Buys LiveLOOK and MICROS Systems

June 24, 2014 | Telepresence Options

Oracle

LiveLook

micros

Story and images by Steve Banker / ARC

Oracle Buys LiveLOOK, Strengthening Oracle Service Cloud with Leading Co-Browse Technology to Improve Customer Experiences through Connected Real-Time Engagements

Oracle announced that it has signed an agreement to acquire LiveLOOK, a leading provider of real-time, visual collaboration technology for co-browsing and screen sharing. LiveLOOK's cloud-based co-browse technology enables customer service and sales agents to collaborate and visually guide consumers through web and mobile environments to resolve issues effectively and improve the quality of buying decisions.

Oracle has over 100 global customers using LiveLOOK's co-browse technology as an embedded part of Oracle Service Cloud offering.

Together, Oracle and LiveLOOK will enable modern customer service organizations to directly engage with consumers, bolstering customer satisfaction, agent efficiency, and revenue growth across web and mobile channels. The Oracle Service Cloud is an integral part of the Oracle Customer Experience Cloud, which includes Commerce, Sales, Service, Social and Marketing clouds, and enables a seamless and integrated exceptional customer experience from the first touch point through the entire customer lifecycle.

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