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A first: Microsoft pulls in more from enterprise collaboration than Cisco
Strength in social networking sales helps Microsoft; weaker telepresence, voice sales hurt Cisco.
Microsoft has overcome Cisco's lead in enterprise collaboration sales in the first quarter of 2014, taking in a slightly higher percentage of sales for the first time, according to Synergy Research Group.
Cisco was hurt by softness in voice and telepresence sales that affected other vendors as well, says Jeremy Duke, chief analyst for Synergy. "On the other hand, Microsoft has only a small presence in enterprise voice and is not active in telepresence," he says, "but is growing its share of the UC applications segment, holding its own in email software and growing strongly in the nascent enterprise social networks segment. Microsoft has been steadily increasing its influence in collaboration markets over the last five years."
Cisco started the quarter about two percentage points ahead but by the end Microsoft had edged it out at 21.3% to Cisco's 20.8%. Synergy has been collecting collaboration data for 15 years.
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