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Nationwide launches telepresence system for remote mortgage applications
Nationwide Building Society will be using telepresence technology to offer customers remote mortgage consultations as of next year.
It will be using Cisco's Remote Expert system to reduce wait times for mortgages and to ensure customers don't have to travel further than their local branch to get an appointment.
Nationwide currently only has 400 mortgage consultants for its 700 branches and it hopes that the telepresence kit will allow it to meet demand without having to boost staff numbers.
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