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A Shoutout to Amazon Mayday: A Turning Point for Video-Enabled Customer Service

November 6, 2013 | Telepresence Options

Kindle Amazon Mayday

Story and images by jsteele / Lifesize

For those of you who have been tuning in to primetime television within the last two weeks, you have likely seen this Amazon Kindle Fire HDX commercial. (And if you haven't, it's worth a pause on your DVR):

Amazon has announced a new support service available on its Kindle Fire HDX product called, "Mayday." This support feature allows users to connect with a live customer service representative with the click of a button to troubleshoot issues related to their tablet. Available 24 hours a day, 7 days a week, Mayday connects you with a live support representative within 15 seconds and the tech advisor can even draw on your screen to walk you through various steps.

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