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Facetime, Skype, Google Hangouts facilitate face-to-face chats from disparate sites

October 7, 2013 | Telepresence Options

moveline founders

Story and images by Kristy Totten / Review Journal

At Moveline, Web conferencing is central to business.

The tech startup, which recently moved from New York City to downtown Las Vegas, uses video to help customers find home movers. Rather than having to book an in-person estimate with a local company, or several, Moveline customers upload a video tour of their home, or give a live tour to a company representative using video chat. The company uses the footage to create an inventory of belongings and obtain three to five guaranteed prices from vetted companies.

Furthermore, Moveline uses video chat to guide customers through the moving process. "Move captains" take a hands-on approach to moving, from creating inventories to establishing contact between the customer and mover.

If clients have questions, they can reach their captain by email, phone, video chat, Twitter or instant messaging on the moveline.com site.

"Video chat is a core competency for our company," Moveline co-founder Kelly Eidson said.

Eidson added that she prefers video conferencing to Web conferencing because it keeps participants in the conversation more engaged. Whereas on a phone call, a person would be walking around, doodling or doing laundry, during video chat, the callers are more accountable.

"When you're looking at somebody's face and when they can see what you're doing during the meeting, everyone is more focused," she said. "On a phone call, you're not held to the same standard of engagement."

That engagement translates to enhanced productivity.

Eidson says using video chats at Moveline has led to shorter meetings and richer conversation.

She uses Google Hangout, Skype, FaceTime and Join.me to conference with her remote engineers and traveling co-workers, and says each program has its strengths and weaknesses.

GOOGLE HANGOUT

Eidson says she uses Google Hangout most because it's easy to initiate a conversation and begin sharing links.

Moveline uses Hangout daily to discuss the status of various projects.

It's free with a Google+ account, supports 10 people and has added features. Besides video chat, users can text chat, share links and screen share.

"It's the most feature-rich of all the services that we use," Eidson said.

But Hangout is not without a few drawbacks.

Eidson said it can be tricky to connect with someone who doesn't use Hangout often. She's run into the problem while helping customers or interviewing job candidates.

"For those cases, FaceTime and Skype are better," she said.

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