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Telepresence comes to the credit union

July 23, 2013 | Telepresence Options

bank virtual teller

Story by Missy Baxter / Credit Union Times

The latest technology popping up in credit unions seems almost as futuristic as Star Trek's holodeck.

Imagine having a real-time conversation with a life-size, 3D image of a credit union staffer who can answer questions about everything from car loans to savings rates. Plus, throw in theater-quality sound and eye contact.

That might sound a bit like science fiction, but members at the $194 million MidUSA Credit Union in Middletown, Ohio, will soon be able to tap into telepresence video communication that utilizes 3D technology and real-time video to enable members to engage in virtual meetings with credit union staff in different locations, said James Miles, president/CEO of the 17,900-member MidUSA.

Miles said MidUSA recently inked a deal with Naples, Fl.-based Buffalo Pacific LLC to become the first credit union in the United States to deploy high-definition 3D OmniSuite technology.� The manufacturing partner is Plano, Texas-based Telepresence Technologies LLC.

"The real-time 3D video communications experiences transmitted through the OmniSuites are of such quality that they appear to be real life, and they give members the feeling of sitting across the desk from our expert staff," he explained. "With this technology, we will be able to improve the level of service that we have to our members. For example, if a member walks into an office, they want to conduct business right then, rather than scheduling an appointment for later. This technology will allow members in any branch to immediately talk with the MidUSA expert they need."

Miles said MidUSA is in the process of installing OmniSuites in its Kettering and Middletown Plaza branches

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