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Human Productivity Lab Expands with Visual Collaboration Dream Team

June 3, 2013 | Telepresence Options

HPL Capabilities

The Human Productivity Lab is a consultancy specializing in videoconferencing, telepresence, unified communications and visual collaboration. The company tends to take on unique projects: designing global visual collaboration networks, testing new telepresence solutions, bringing new visual collaboration technologies to market and due diligence for visual collaboration investors. In the spirit of full disclosure, the company also owns Telepresence Options, which has grown from HPL founder Howard Lichtman's personal blog to become the largest identifiable audience in the world interested in visual collaboration reaching more than 35,000 unique visitors a month on our website, a newsletter with more than 6500 subscribers, and the only magazine focused on videoconferencing, telepresence, and visual collaboration with distribution in 96 countries.�

The HPL has significantly expanded its visual collaboration consulting practice by bringing together some of the industry's most accomplished experts into what it calls the "Visual Collaboration Dream Team." The team, focused on helping organizations build, manage, improve, and secure complex visual collaboration implementations, features a number of former CEOs, company founders, and intellectual property holders in the field of visual collaboration.

This significant expansion of HPL's consulting capabilities will focus on a number of key practice areas:

Building Video Network Operations Centers for Enterprise Clients

HPL's Rebekah AllendeVauxDream Team is particularly qualified to help Fortune 5000 enterprises build their own Video Network Operations Centers (VNOCs) and visual collaboration programs. The VNOC practice is led by Scott AllendeVaux and Rebekah AllendeVaux, the former CEO and president of video-managed-service-provider Iformata Communications. The AllendeVauxs built the first VNOC to manage multi-screen, multi-codec telepresence environments at industry pioneer TeleSuite/Destiny Conferencing. After the sale of Destiny Conferencing to Polycom in 2007 for $57 million, the AllendeVauxs spun out the video-managed services side of the house, creating Scott AllendeVauxIformata Communications. Under the AllendeVaux's leadership, Iformata grew to 85 employees managing over 3,500 endpoints and connecting to an additional 5,000 endpoints profiled for Iformata clients. The AllendeVauxs helped build the AT&T VNOC, TANDBERG's Video Service Program, Siemens' Video Services Program, and Cisco's H.323 Videoconferencing Program. Iformata was sold to pro-AV powerhouse AVI-SPL last year and now the AllendeVauxs stand ready to help organizations interested in creating their own world-class VNOC capabilities and inter-company video programs.

Building Video Call Centers and Streaming Media

As Andy Howard prosumer and consumer soft-client video end-points like Skype, Google Talk and Face Time proliferate, smart organizations are starting to connect with their customers using video. HPL's Video Call Center practice is led by Andy Howard. While Andy is a frequent speaker and industry expert on streaming media, he has also done pioneering work in building one of the first video call centers designed to route video calls to the appropriate telemedicine specialist for one of the country's best known health benefits providers. Andy has also created streaming media and videoconferencing programs for Fortune 100 companies to enable the recording, archiving, and delivery of video content on any device.

Videoconferencing Security, Business Continuity and Governance Practice

Led Doug Howard by Doug Howard, the HPL's Videoconferencing Security, Business Continuity and Governance Practice stands ready to help organizations get a handle on the security and compliance requirements that large-scale visual collaboration efforts demand. Doug is the author of Security 2020 and his background includes senior leadership positions across a number of high-profile global companies in the Internet security and telecommunications sectors, including CEO at VBrick Systems, president of USA.NET, a wholly owned subsidiary of Perimeter, where he also held the chief strategy officer position, chief operating officer of BT Counterpane, and vice president of Security and Business Continuity at AT&T Corp.

Robotic Telepresence/Remote Presence

More Sanford Dickertand more organizations are turning to robotic telepresence/remote presence platforms that allow executives to work virtually in multiple offices with close to the same freedom of movement as if they were there in person. HPL's Remote Presence practice is led by Sandford Dickert, an industry pioneer who oversaw the development of Willow Garage's first 25 remote presence systems as the company's product director. Sanford's expertise extends beyond robotic telepresence and includes such diverse experience as eCommerce director at Knock Knock, vice present of IP Products and Services at InterRoute and a member of the PayPal board of advisors. Sanford splits his time between London and San Francisco.

Distance Learning

Heading Michael Bakerup HPL's Distance Learning practice is Michael Baker, who has extensive expertise in distance learning and visual collaboration in education. Baker has been awarded 15 Keith L. Ware Awards for Excellence in Broadcasting, a George Foster Peabody Award for TV production by the Southern Center for International Studies and been inducted as International Fellow of the Year from the Center for Information and Communication Sciences at Ball State University. He served on the board of directors at the Institute for Teacher Learning and Excellence at Oklahoma State University and has been inducted into the United States Distance Learning Association Hall of Fame and the Teleconferencing Hall of Fame.

Videoconferencing and Telepresence Implementation

Implementing Richard Tuckera large-scale videoconferencing or telepresence project is a significant undertaking, and London-based HPL consultant Richard Tucker has--literally and figuratively--written the book on the subject. Tucker recently publish the monograph, Planning a Videoconferencing or Telepresence Project, based on his experiences managing the implementation of telepresence and videoconferencing networks for large financials, including FTSE100 organizations. Tucker's goal is to help organizations future-proof technology decisions and minimize the soft and hard dollar impact on the IT team while simultaneously leveraging his specialized knowledge to improve major deployments. Tucker is based in London.

Telepresence and Videoconferencing Room Design

Bryan Hellard

HPL Consultant Bryan Hellard is an expert in designing telepresence and videoconferencing rooms and environments.� Part of the team that designed the TeleSuite (now the Polycom RPX), the world's first commercially successful immersive telepresence environment.� Bryan is proficient at CAD-CAM, 3D printing/additive manufacturing, and rapid prototyping component parts for visual collaboration solutions. He was a co-author with HPL President Howard Lichtman of the 2011 monograph: Creating Telepresence Environments

Visual Collaboration Inter-Operability and Testing

David Maldow

David Maldow leads the HPL's practice in visual collaboration inter-operability and testing. As one of the industry's leading analysts and writers, Maldow constantly tests and reviews visual collaboration solutions and provides beta feedback. Maldow also project manages HPL implementations and has experience with visual collaboration for Agile software development and Scrum. Prior to joining HPL, Maldow ran the videoconferencing inter-operability and testing lab at Wainhouse Research and was a member of their visual collaboration team.

Visual Collaboration for Agile Scrum

Howard Lichtman

Many organizations are using Agile software development and Scrum to manage their software and hardware development efforts. Trying to manage multiple teams including remote participants is tough, and HPL founder Howard Lichtman is developing a practice to integrate visual collaboration into the process and provide visualization of multiple projects for enterprise architects and software development executives. Check out HPL's case study of a recent implementation.

Sales and Business Development for Vendors

Tom Luketich

For Visual Collaboration vendors Tom Luketich heads the HPL's sales and business development practice.� Luketich is a serial entrepreneur and seasoned visual collaboration industry veteran with specialties in managing commission-driven mercenaries and developing international business.� Whether your company is a visual collaboration start-up or an established brand, if you are looking for executive level business development experience then the HPL offers a sharp arrow for your revenue generation quiver.

Scott AllendeVaux

The HPL has just published a comprehensive guide to planning a videoconferencing and telepresence project which is available for free on the HPL's website at The guide covers information for end-to-end planning of a telepresence or video conferencing project, including an overview of solution types and components, budgeting, timelines, market considerations, and requirements determination.� The guide also outlines how to get hands-on experience, select a provider and implement your solution.

The Human Productivity Lab team stands ready to help enterprises, systems integrators, Pro-AV firms, and technology vendors of all sizes with visual collaboration projects of all sizes and scope.� Multiple members of the Dream Team will be attending InfoComm 2013 in Tampa, Florida the week of June 10th-14th and are available to discuss your project.� More information @ [email protected] and

Human Productivity Lab - A Snapshot

The Human Productivity Lab is the leading consultancy for organizations looking to deploy and future-proof visual collaboration solutions, including videoconferencing, telepresence, streaming video, unified communications, and Video Network Operation Centers. HPL offers organizations a host of advisory services including:

  • Visual Collaboration - Environment/Room Design and Network Design
  • Visual Collaboration for Agile Software Development and Scrum
  • RFP Creation, Bid Management and Oversight
  • Unified Communications - Design and Optimization
  • Video Network Operation Center and Video Call Center- Design, Build, Staff, and Train
  • Infrastructure and Environments
  • Video Recording, Archiving, and Streaming,

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