Latest Telepresence and Visual Collaboration News:
WebRTC primer: Using Web browsers for calls and video conferencing
WebRTC is already fully enabled in the Google Chrome and Mozilla Firefox Web browsers, although these are prestandard implementations today.
Google+ Hangouts�is an early, popular�WebRTC-based application. But other companies are also embracing it, most notably�TenHands�for video conferencing through Facebook, andAddLive�for simple video conferencing.
Enterprise WebRTC opportunities: Direct customer engagement
One of the most promising aspects of WebRTC is customer engagement on websites.Companies running websites often look for ways to engage visitors through pop-up chat windows and other methods. With WebRTC, visitors can click a button to call or video chat with a call center agent immediately -- no more waiting.
Potential impact on the network
From a Web developer's perspective, being able to add call or chat features to the front end of the application means that someone sitting at their desk can call a co-worker with a browser-to-browser connection. The call no longer needs to route through the phone system, so calls could require fewer hops; they also lack the quality control or security policies normally associated with enterprise voice calls.
From a network perspective, this might sound scary. "This is one of the most interesting considerations for the enterprise: potential battles between those running networks and those running applications," said Irwin Lazar, vice president and service director forNemertes Research.
Add New Comment
Telepresence Options welcomes your comments! You may comment using your name and email (which will not be displayed), or you may connect with your Twitter, Facebook, Google+, or DISQUS account.
See what happens when YouTube and TPO come together at the Telepresence Options YouTube Channel.