Latest Telepresence and Visual Collaboration News:
OBT Anywhere and AltiGen Communications Partner to Deliver Cloud-Based Contact Center Solutions
24th April 2013 -�AltiGen Communications, Inc announced that OBT Anywhere, a leading provider of Hosted Lync� services, has deployed the company's MaxACD contact center for Lync solution to deliver a hosted cloud-based call center service.
OBT Anywhere will now be able to provide organizations with a complete communications service that meets the needs of contact centers across North America, Asia and Australia.�
The combination of a Lync unified communications solution deployed with the AltiGen MaxACD solution in a hosted environment, enables contact centers to deploy a turnkey solution with minimal capital investment.
In addition, organizations can take advantage of feature-rich unified communications including fully integrated enterprise voice and videoconferencing, instant messaging, presence, visual voicemail, email and collaboration. These features all seamlessly integrate with MaxACD's advanced call center features such as skill-based routing, multi-level Auto Attendant, Call Recording, Monitoring and Reporting.�
"We look forward to working closely with AltiGen and enabling businesses to reap the benefits of running native Lync Voice with AltiGen for both the multi-tenant and virtually dedicated environment," says Shane Muller, Founder and CEO, OBT Anywhere.
"Moving forward, organizations will now be able to integrate all Lync native endpoints and devices and incorporating Lync Mobility and Lync Conferencing with video as well as Exchange Unified Messaging, and all with multi-regional capability."
AltiGen Communications delivers a hosted software-as-a-service (SaaS)-based contact center solution for Microsoft Lync�, making it ideal for hosted Lync service provision. MaxACD's flexible SaaS licensing model allows OBT Anywhere to offer a cost-effective monthly subscription-based contact center service to drive incremental service revenue.�
"MaxACD seamlessly integrates with OBT Anywhere's hosted Lync platform to offer a unique differentiated service offering," said David Tang, Vice President of Cloud Communication Solutions, AltiGen Communications. "We are excited to partner with OBT who has the depth of technical expertise and years of experience in the cloud to open up avenues to deliver MaxACD to organizations into new regions as well as multiple regions."
About OBT Anywhere
Established in 1999, OBT is a pioneering and innovative private cloud service provider. Through its Hosted Lync and Anywhere Suite offerings, OBT delivers a customized technology infrastructure via the cloud -- all for the purpose of making business easier. With a focus on having the right people to create a framework to support its customers in each stage of their growth, OBT offers customizable services to customers, either directly or indirectly via its white label channel program.
OBT currently delivers services globally with data centers located in the USA, Singapore, Europe and Australia. The company was named Microsoft Australia SaaS Hosting Partner of the Year 2011 and again in 2012.
About AltiGen Communications
AltiGen Communications, Inc. (OTCQX: ATGN) is a leading provider of 100% Microsoft-based VoIP business phone systems and Unified Communications solutions. Having more than 10,000 customers around the world, AltiGen solutions are designed for high reliability, ease of use, seamless integration to Microsoft infrastructure technologies, and are built on a scalable, open standards platform. AltiGen's worldwide headquarters is in Silicon Valley, California, with international operations based in Shanghai, China. Local sales, service and support are provided by AltiGen's worldwide network of over 300 certified partners. For more information, call 1-888-ALTIGEN or visit the web site at www.altigen.com.
Add New Comment
Telepresence Options welcomes your comments! You may comment using your name and email (which will not be displayed), or you may connect with your Twitter, Facebook, Google+, or DISQUS account.
See what happens when YouTube and TPO come together at the Telepresence Options YouTube Channel.