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Cisco Locks Customers Out of Their Own Routers, Only Lets Them Back in if They Agree to Being Spied Upon and Monetized
This is nothing but a shameless attempt to cash in on the popularity of cloud computing, and it comes at a price. The Terms and Conditions of using the Cisco Connect Cloud state that Cisco may unilaterally shut down your account if finds that you have used the service for "obscene, pornographic, or offensive purposes, to infringe another's rights, including but not limited to any intellectual property rights, or... to violate, or encourage any conduct that would violate any applicable law or regulation or give rise to civil or criminal liability."
It then continues "we reserve the right to take such action as we (i) deem necessary or (ii) are otherwise required to take by a third party or court of competent jurisdiction, in each case in relation to your access or use or misuse of such content or data. Such action may include, without limitation, discontinuing your use of the Service immediately without prior notice to you, and without refund or compensation to you."
Since the Service is the only way to access your router, killing one would effectively kill the other.
We recognize that the introduction of Cisco Connect Cloud did not meet our customers' appropriately high expectations of the Cisco/Linksys customer experience, and we're sorry for the inconvenience this has caused.
Respectfully, I do need to correct a couple of points you've made.
In response to our customers' concerns, Cisco has provided all customers with the option to revert back to the previous instance of their set-up and management software. No-one is being forced to operate a Cisco Connect Cloud account if they wish not to do so. Again, we apologize for the inconvenience of this process, but no customer need be locked out of their router.
It is very misleading to say that we are requiring customers to give "Cisco the right to spy on your Internet use and sell its findings,". This is not true, and it's an issue we've addressed in the blog post (below) by our Home Networking GM. The blog also explains how customers can get help reverting back to the previous instance of their router management software.
Director, Corporate Communications
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