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ScienceLogic's Comprehensive IT Management System Now Covers Videoconferencing and Telepresence

February 28, 2012 | David S. Maldow, Esq.

This morning ScienceLogic has announced that its IT operations and management platform now has videoconferencing and telepresence capabilities. The comprehensive platform which monitors and manages all elements in data center and IT deployments now covers telepresence and videoconferencing end-points as well as video network infrastructure.   Telepresence Options spoke with David Link (CEO) and Erik Rudin (Senior Dir. Product Management) to understand ScienceLogic's vision behind this announcement, as well as some of their future plans in this area.

Founded in 2003, ScienceLogic has over 170 existing customers including service providers, enterprise clients, and public / government organizations. Their platform provides IT operators with comprehensive management of their IT landscape via a single unified dashboard. IT operators have access to live diagnostics for all IT devices and resources, backed by a strong trouble management engine and extensive reporting.  The company has now expanded their capabilities to be able to monitor and manage videoconferencing

With its new video related capabilities, the ScienceLogic platform offers a number of significant differentiators and benefits. In particular, we like the fact that it is a true unified platform. The entire platform, including the new videoconferencing capabilities, runs off a single code base (all ScienceLogic's code, there is no acquired code meshed into the platform), a single database and uses a common web UI. Users do not have to worry about proper integration between their management of (for example) their data center, physical IT resources, VC endpoints, and service desk applications. The management of all these items (and more) are pre-integrated capabilities of the ScienceLogic solution.

science_logic_video_solution.jpgThe result is a "Command Central" for IT and VC resources all under one umbrella, whether physical or virtual / cloud based. The solution will initially be supporting endpoints from Cisco (including the endpoints formerly sold as Tandberg), LifeSize and Polycom. While desktop and mobile VC is not covered at this time, it is on the roadmap. The system also covers video network infrastructure including MCUs, CTMS, and others.  The ScienceLogic platform covers essentially the complete line of Cisco MCUs, Gatekeepers, Gateways, and content servers.  Polycom end-points are on the active roadmap. LifeSize endpoints are covered but their video network infrastructure is listed as "TBD"

science_logic_videoconferencing_endpoint.jpgThe platform is fully multi-tenant, with managed service provider usage in mind. ScienceLogic believes its platform will allow MSPs to offer new service offerings based upon the capabilities of their platform. MSPs can immediately create a productized service package by wrapping these new services around their existing hardware sales and ScienceLogic offers a billing model that can cover individual devices.  The offering can expand from monitoring and managing VC to other devices in the customer's data center and IT environment which equals a mutually beneficial business opportunity for MSP partners.

From a videoconferencing point of view, the value of the ScienceLogic solution should not be underestimated. Videoconferencing usage and adoption have been historically and notoriously hard to realize. If video calls fail, users simply go back to the telephone. Videoconferencing reliability and quality need to be protected at all costs by both enterprise telepresence and videoconferencing managers and MSPs to encourage adoption, which in turn leads to end-user satisfaction and service renewals. The ScienceLogic platform gives admins the power to do everything from monitoring packet loss or jitter during a call, to checking the health of a system scheduled for a later call. The end result is that the admin finds any problems before they have a chance to ruin any video meetings.

David Link explained that ScienceLogic's platform is, "Deep and broad in the multiple technologies we cover, which is really hard to do with one tool." Any admin who has had to master numerous management systems with various UIs to run his environment can appreciate the benefits of a single platform solution. By insisting on using their own code throughout the platform, ScienceLogic has eliminated the issues and headaches associated with integrating disparate solutions. For both large end-users, and service providers, ScienceLogic offers an interesting way to consolidate support and management of all IT assets (including telepresence and VC) under one interface.
ScienceLogic Telepresence and Videoconferencing Management 

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