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Teliris Telepresence - Low Cost End-Points and Multi-Vendor Managed Services

October 20, 2011 | David S. Maldow, Esq.

Teliris has been an innovative force in the telepresence industry for over a decade and is known for developing and implementing high quality, fully managed, telepresence and collaboration solutions. The company leverages a software based platform to provide a telepresence experience over the usually lossy public internet, and boasts strong interoperability with telepresence and videoconferencing (VC) products from other manufacturers. 

Teliris has recently announced three new offerings which can greatly increase the availability, flexibility, and reach of an organization's VC footprint. The announcements include a meeting room system starting at $5,000, a managed desktop endpoint, and an extended managed service offering. These new offerings will allow companies with existing deployments to affordably extend their VC services to more people and locations. In addition, smaller companies that can't afford traditional large scale VC infrastructure can now take the VC plunge a few systems at a time.

Teliris StartPoint

In a clear shot across the bow of traditional room system codec vendors, Teliris is offering a "lightweight video endpoint" starting at $5,000. Designed with ease of use in mind, it simply connects to a standard HDMI-compatible display and is operated via a mouse and an onscreen menu. This high definition VC endpoint comes with all the benefits of any fully managed Teliris endpoint (including full VNOC support). Teliris bundles managed services into all of its offerings to ensure that their customers always have guaranteed reliability and 24/7/365 support. This helps to explain the impressively high usage rates (up to 40% of business hours) reported by Teliris for some of their currently managed solutions. Like all Teliris endpoints, StartPoint supports SVC, leveraging Vidyo's SDK which helps to provide a quality video experience over the public internet.

 Teliris @nywhere

According to Teliris, their @nywhere solution is the first fully managed software based desktop client. What this means is that desktop videoconferencing users can enjoy all benefits of the Teliris managed services described above on their PC or Mac. Scheduled calls and full VNOC support at your desktop. The solution is still in beta (expected release in Q1 2012) and UC integrations (OCS and Lync) are planned for future releases.

Expanded Managed Services

Teliris is extending their managed service offerings to include equipment from other videoconferencing manufacturers. This allows for customers to support mixed environments including various types endpoints, all managed by the Teliris' experienced VNOCs and backed by a 99% SLA. Teliris was one of the first companies in the world to manage multi-screen, multi-codec telepresence installations. Leveraging their patented Dynamic Scenario Manager (DSM), they can ensure an optimum experience between different types of endpoints. DSM understands the screen setup and layout options of each endpoint so that during multipoint meetings it can intelligently create an appropriate layout at each end.

Managed services has always been a big part of the Teliris story. Teliris states that the systems under their management have a significantly higher usage rate than reported industry averages. As industry veterans, Teliris has understood for a long time that you can't simply install video equipment in a conference room and expect successful adoption. The support and guaranteed meeting success provided by managed services can prevent users from having that one bad experience which turns them off of videoconferencing. The expanded service offering is set to launch in Q1 2012 and is expected to cover all standards based videoconferencing systems and telepresence suites offered by the leading vendors (Cisco, LifeSize, Polycom, Radvision, etc.)

"Teliris sees delivering our industry-leading services beyond our boardroom solutions to both new endpoints and other video collaboration endpoints as being key to driving greater utilization and real business change." Says Hana Jeddy, Teliris Marketing & Public Manager.  This combination of Teliris' new endpoints and their expanded service should be interesting to those looking to extend the reach of their VC environments, or start new ones, without large infrastructure investments.

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