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Breakthrough Growth in Immersive Telepresence Usage

August 10, 2011 | William Zimmerman
Thumbnail image for Glowpoint_logo.jpg

Immersive systems combined with cloud managed services continue to drive adoption of video

MURRAY HILL, N.J., Aug. 10, 2011 /PRNewswire/ -- Glowpoint, Inc. (OTCBB: GLOW), a leading global provider of cloud managed video services, today announced that it, and its partners, are seeing a marked increase in usage of immersive telepresence systems by end-users who also utilize cloud managed video services.

As reported by Glowpoint's telepresence management system, immersive telepresence end-users logged over 48,000 hours of meetings on immersive telepresence systems in the first half of 2011, which represents a 102% increase in usage over the same period in 2010. If usage trends in 2011 are consistent with 2010, usage could top 100,000 hours on immersive systems this year.

"Companies of all sizes are expanding their video deployments to include immersive telepresence," stated Stephen Vobbe, Senior Vice President with Glowpoint. "These numbers represent usage from companies who deployed immersive systems, from Cisco (CSCO) and from Polycom (PLCM), with high-touch cloud managed video services to achieve a true in-person meeting experience. Just walk in and conduct business."

Immersive telepresence systems are typically used for larger, multi-participant mission critical video meetings as a replacement for face-to-face travel. This segment of the video conferencing room market has continued to see double digit growth, with industry analysts such as Gartner predicting 25% compounded annual growth rate in the number of multi-codec immersive systems sold through 2015. In their 2011 market trends report on video conferencing, Gartner is also predicting double digit growth in managed services for video, such as remote monitoring and helpdesk or concierge services.

"Immersive telepresence and cloud managed services are both key drivers of video usage across the enterprise," stated Scott Morrison, Managing Vice President with Gartner. "Customers rely on immersive systems for critical video conferencing meetings, and they will increasingly turn to cloud-based managed services in order to scale their deployments while maintaining that user trust."

Given the critical nature of the meetings conducted over immersive telepresence, customers typically purchase cloud managed services for immersive systems such as remote monitoring for the room components and infrastructure, helpdesk and concierge support, and scheduling solutions.

Immersive telepresence systems are single or multi-screen video conferencing solutions in purpose built environments that display participants in 'life-size' and include simple user interfaces designed to make it easy to start meetings, add multiple participants, and share content.

About Glowpoint

Glowpoint, Inc. (OTCBB: GLOW) provides cloud managed video services that make the delivery of consistently high-quality video conferencing and telepresence service as simple as using the internet, between any technology, network and business. Using our Open Video cloud architecture, Glowpoint enables organizations of all sizes to adopt business-class video easily, scale instantly and collaborate openly, yet securely across technology boundaries - to realize the full value of visual communications. To learn more please visit

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