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Providea Conferencing Announces ClearTrac Control
July 19, 2011 | William Zimmerman
CAMARILLO, Calif., July 19, 2011 /PRNewswire/ -- Providea Conferencing, LLC, a leading provider of telepresence and HD video conferencing solutions announces the launch of ClearTrac Control (CTC), a new critical component to our Managed Video Services platform.
Many companies face challenges when it comes to managing their telepresence and video conferencing solution; most importantly is the ability to resolve issues before end users are impacted. System outages and network issues can create service interruptions that result in lost revenues and lost opportunities. CTC is an enterprise grade network and systems management platform allowing our customers the ability to monitor real-time their video conferencing services and network performance through a secure, customizable, web-based portal.
CTC provides a 360 degree view of all operational elements, including: user dashboards, live monitoring of video systems and networks, asset management, fault management, issue resolution, knowledge-base, configuration management, change control, and reporting.
CTC also provides immediate, 24/7 access to; system and application availability, service request submittals, problem resolution status, customer usage statements and custom reporting. CTC can monitor any video system regardless of the manufacturer and can be expanded to manage a customer's entire IT infrastructure including routers, switches, servers and security appliances.
Our customers will maximize their return on investment by increased system uptime and availability. CTC is backed by Providea's Real-Time Support, offering live, one-on-one support to resolve any service or network issue and ensure the success of your video conferencing solution.
"ClearTrac Control is a services delivery platform that will enable our team to resolve customer issues more quickly because we have combined CRM features such as asset management, issue resolution, and business processes with live monitoring of network devices, fault management and system performance. CTC is a completely agnostic platform that allows us to quickly navigate through complex operating environments including video, voice, networks, servers, and desktops. The improved visibility, functionality, and efficiency of CTC allows us to deliver support at conversation speed," said John Price, EVP of Professional and Managed Services for Providea.
Headquartered in Camarillo, CA with offices nationwide and internationally in the United Kingdom, Providea Conferencing offers a full suite of Telepresence and HD video conferencing solutions, along with comprehensive system and network design consultation and world-class support. Founded in 1999, the Providea team boasts years of experience in videoconferencing, professional services, multi-media design/build, multi-point bridging, network configuration and the best practices for successful deployment and utilization of these technologies. Leading organizations within the financial, legal, technology, healthcare, entertainment, education and government sectors rely on Providea Conferencing.
Providea Conferencing, LLC, the Providea logo and other Providea marks are trademarks or registered trademarks of Providea Conferencing, LLC. For more information on Providea visit www.provideallc.com
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