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Enterprise Communications & Collaboration Market Grew to $22.3B in 2010

April 4, 2011 | Howard Lichtman
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Avaya, Cisco, IBM, and Microsoft Posted Strongest Growth According to Synergy

RENO, NV--(Marketwire - April 4, 2011) - Synergy Research Group announces the publication of the Enterprise Communications & Collaboration Market Analysis report, providing quarterly market shares, sizing, and forecasts for the combined markets of Telephony, Videoconferencing/TelePresence, UC Applications, Enterprise Social Networks (ESN), Email, and Collaboration software.

Although top-line revenue growth was modest year over year, there were standout segments which grew six times faster than total growth. The fastest growing segments in 2010 were Videoconferencing/TelePresence Systems, Enterprise Social Networks (ESN), and Collaborative Workgroup Software.

Videoconferencing/TelePresence grew 35% year over year and, for the first time, represented a double-digit percentage of Enterprise Communications & Collaboration spending. Other segments that clocked in strong growth included IP Phones, IP-PBXs, Presence/IM Servers, Web Conferencing, and Videoconferencing Infrastructure (MCU and non-MCU). As an indication of shifts in spending, sales to Room-Based Video Conferencing systems exceeded those of PBX sales for the first time.
Top 5 Vendors- 2010 Enterprise Communications & Collaboration Sales
                 Rankings                           Market Share Gain/Loss
Cisco             1                                            + 5.7 points
Microsoft             2                                            + 2.2 points
AVAYA             3                                            + 2.2 points
IBM                     4                                            + 0.1 points
Alcatel-Lucent     5                                            - 1.0 points
"In 2010, we saw accelerated spending on IP Telephony, Web/Audio Conferencing, Videoconferencing and a variety of Collaboration tools, especially in those organizations with 100-500 users. And to no surprise, the strongest growth was measured for those solutions that provided a fast return on cost reductions and productivity gains," said Jeremy Duke, Founder & Principal Analyst, Synergy Research Group. He added that, "over the next five years we believe Service Providers and Mobile Operators could significantly drive a much higher growth level for this market if they choose to aggressively deploy and market UC/Collaboration as a cloud-based service offering."

According to Synergy, North America and EMEA combined represented 75% of the market in 2010 with APAC representing a sizeable growth opportunity, representing less than 20% of the market.

Synergy Research Group's Quarterly Reports provide complete, in-depth coverage of the networking and telecom equipment markets with tables covering manufacturers' revenue, average selling prices, shipments, as well as regional and country-level market shares for the following markets: Mobile Internet, Enterprise Voice, Network Security, Data Center, Service Provider Routers, Carrier Ethernet, Video Conferencing, Collaboration, Managed Services, IMS, Carrier VoIP, Enterprise Routers, WLAN, Ethernet Switching, IPTV, Storage Area Networks (SAN), and Broadband Optical. To purchase Synergy reports contact Heather Gallo at 1.775.852.3330 x101, or email [email protected].

About Synergy Research Group

As a trusted source of market information for the networking and telecom industries, Synergy Research Group ( provides detailed research to support fact-based strategic thinking for equipment vendors, investment firms, and semiconductor manufacturers.

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