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Glowpoint Experiences Continued Growth in Global Managed Services

January 6, 2011 | Chris Payatagool
Selected to support nearly 200 telepresence and HD video conferencing systems in 36 countries

MURRAY HILL, N.J., Jan. 6, 2011 /PRNewswire/ -- Glowpoint, Inc. (OTC Bulletin Board:  GLOW), a provider of cloud-based managed services for telepresence, video conferencing and collaboration, today announced that its managed services is continuing to experience high demand and it has been selected to support the telepresence and video conferencing environments for two high-profile global enterprises.

The contracts were secured through a strategic relationship with one of Glowpoint's global equipment manufacturer partners. Glowpoint revenues for these new agreements are estimated to be more than $2 million over the 3 year initial contract periods, which call for nearly 200 rooms to be supported throughout the world in 36 countries, including sites in North American, EMEA, CALA, and APAC. Information on the companies may not be disclosed currently due to contractual confidentiality obligations, though additional details will be presented in upcoming announcements and case studies in the near future.

Joe Laezza, Glowpoint's president and CEO said, "I am very encouraged with the growing amount of business we are securing with our partner channels. These new contracts demonstrate the increasing market demand for our suite of video managed services. We are also seeing customers move more quickly to deploy video, as the turn-around time for both of these agreements was significantly less than we have seen in the past."

As part of the agreement, Glowpoint's VNOC managed services are being delivered and include comprehensive room certification, proactive monitoring of all room components, 24/7 proactive and on-demand help desk support, calendar and room resource management, automated call scheduling and launching, complete conference production, and comprehensive reporting for room utilization and overall performance.

Glowpoint currently provides a full suite of VNOC managed services to more than 890 telepresence / video rooms throughout the globe and produced more than 70,000 conferences during 2010. Glowpoint's managed services are now supporting customers with locations in more than 53 countries around the world.

Glowpoint's strong position in the managed services industry was highlighted in a recent Frost & Sullivan report that identified it as a leading service provider focused on a fast growing market for video conferencing services. Frost & Sullivan expects that the total market for video conferencing systems and services will exceed $4 billion by 2013. Wainhouse Research's report noted an "exploding demand for video managed services and Telepresence" in their publication, Collaboration Services: North America - Forecast & Provider Reviews - 2009, Assessment of US & Canadian Collaboration Service Provider Markets.

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About Glowpoint

Glowpoint, Inc. (OTCBB: GLOW) enables video users to effortlessly and securely call one another regardless of their video technology or network. With unlimited, "open" access to Glowpoint's cloud-based, hosted-video infrastructure and services, video calling within - and between - companies is dramatically simplified. From full-featured telepresence and video conferencing suites to desktop video, Glowpoint supports customers around the world with 24/7 managed services that allow business professionals to enjoy "in-the-same-room" intimacy and cost savings. To see a video-in-the-cloud demonstration, and to learn more about how cost-effective and easy telepresence and video conferencing can be for your business visit

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