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Solution Snapshot: Tata Communications Telepresence Services

October 25, 2010 | Howard Lichtman
Tata_Telepresence_locations1.jpg
Tata Communications Public Telepresence - Current & Planned Locations
 Click to Expand


Overview
Tata Communications is the first carrier to offer a global network of public telepresence rooms for rent.

Website
http://www.TataCommunications.com/Telepresence

Features
  • Push-button simplicity
  • Web Portal & Reservation Agents
  • Connected to Corporate Cisco TelePresence Systems Globally
  • Partnerships with major travel management providers including: American Express Corporate Travel, Carlson Wagonlit, Sabre GetThere, Whygo Videoconferencing and others.
  • Public rooms will also be interoperable with traditional VC endpoints
Details
Tata Communications is the first carrier to offer public telepresence rooms for rent. Public Telepresence rooms are open to the general public and can be reserved by anyone for a pay-per use hourly rate, typically in the $500/hour range. They are accessible 7x24 and are proven as a cost-effective method for access to Cisco TelePresence high-definition immersive technology enabling higher quality collaboration across geographies.

When public rooms are combined with the Tata Communications Global Meeting Exchange service, enterprises that use Cisco TelePresence equipment can meet with customers, partners or colleagues using Tata public rooms. The exchange service enables greater utility for both the public room operations and for enterprises also invested in Cisco TelePresence technologies.

Cisco_tata_Telepresence.jpg
A Publicly Available Tata / Cisco TelePresence System in a Meeting

Tata Communications began public room service in India in July 2008 and currently have 30 public Telepresence rooms with their community of partners globally. - India : Mumbai, Bangalore, Chennai, Hyderabad and Gurgaon; North America : Boston, Chicago, New York City, Santa Clara and Toronto; Europe : London and Paris; Asia Pacific : Manila, Singapore and Sydney;  and Johannesburg, South Africa. They plan to open another 25 rooms by the end of 2010 in major business centers as well as emerging markets.  

With a network of 30 international locations currently available, Tata's aggressive global expansion plans are encouraged through their unique telepresence relationships with global travel management companies Carlson Wagonlit, AMEX Travel Services and Sabre GetThere, as well as other domestic travel management companies.

The User Experience
Customers can easily book a meeting at any of the public Telepresence rooms on the Tata Communications through the Tata Communications Web Portal. Alternatively, reservations can be done via telephone to the VNOC (USA 1 866 614 7046, UK 800 4569 7647, India 800 100 3430, Elsewhere +1 312 646 7620) or email to the VNOC.  Tata also introduced e-commerce functionality on its Telepresence reservations portal.









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