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Iformata Takes VNOC Managed Services to the Next Level With VNOC Producer(SM)

June 14, 2010 | Chris Payatagool
iformata_logo.jpgIformata Communications, the leading innovator of VNOC tools and automation, announces its VNOC Producer service for automated conference management. Built to complement the VNOC Symphony platform, the two systems provide full management of enterprise video resources.

"VNOC Symphony provides users with numerous interfaces such as Microsoft Outlook, Lotus Notes, Apple's iPhone and iPad devices, and other interfaces" says Scott Allen, Chief Executive Officer of Iformata Communications. "VNOC Producer executes those requests from VNOC Symphony, governing the transaction according to a flexible process environment, managing both infrastructure and endpoints, providing automated meeting connections for accurate, repeatable, and immediate conference choreography."

VNOC Producer provides numerous capabilities to a company's fleet of video systems, including call setup, call maintenance, call teardown, pre- and post-meeting messaging, in-meeting messaging, video framing, custom triggered messaging, in-progress meeting modification and reframing, automated ticket creation, performance tracking, automated site sweeping, and many other functions. The system supports sole or mixed endpoints by Tandberg, Polycom and LifeSize, and it supports infrastructure by Tandberg and Polycom, managing port availability across multiple MCUs making resource allocation transparent to user requests.

"Within seconds from pressing the submit button, VNOC Producer launches and frames the video or telepresence endpoints," says Thomas Berry Jr., CEO of Verrex. "With a traditional VNOC service, a large meeting might have taken at least 15 to 30 minutes for setup and call launching. But with VNOC Producer, meeting requests are almost immediately executed."

The logic in VNOC Producer is a well implemented process instructed by VNOC Conductor(SM), the communication hub and process implementation logic that VNOC Symphony encapsulates. Based on these network engines, VNOC Producer understands how to filter and manage both routine and highly unique situations. For example, consider the use case where a user launches an impromptu, unscheduled meeting. Where allowed by an organization's stakeholder through the VNOC Conductor process environment, VNOC Producer can override the meeting when necessary by politely placing on-screen messages at each impromptu endpoint, naming the conference requestor that requests the override. The current conference is given a few minutes to finish while VNOC Producer notifies users, preparing for teardown and immediate reconnection of each endpoint into its scheduled override conference.

VNOC Producer, as part of the VNOC Symphony platform, provides the first ubiquitous toolset in the industry to offer fully automated VNOC services to organizations, regardless of their size. The VNOC Symphony platform and its associated tools are available through Iformata channels and partners.

About Iformata Communications

Iformata Communications is the leading innovator of ubiquitous VNOC tools and end-to-end automation through its VNOC Symphony platform. Iformata is the provider of choice for global enterprise firms, equipment manufacturers, and top-tier carriers and networks. With offices in Ohio, Virginia, Mumbai, Stavanger, and Bangalore, Iformata is the longest-serving provider of managed services and video network operations in the business. Through international peering relationships with major providers and other VNOC suppliers, Iformata's Telepresence Exchange® is a leading video communications network connecting global Fortune 500 firms within a highly managed architecture.

For more information, please visit www.iformata.com or call +1.937.832.6957.

Source: Iformata Communications 





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