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Deploy State-Of-The-Art Telepresence and Videoconferencing Service Management Environment

March 20, 2010 | Howard Lichtman

 PR Newswire

CAMBERLEY, England, March 18, 2010

Videocall, a leading telepresence and video collaboration managed
services provider today announced it has successfully designed, developed and
implemented a next generation telepresence and videoconferencing service management environment called Eagle.

Eagle has been developed by Videocall from the ground up based on many
years of experience in providing telepresence and videoconference management
services to organisations located throughout the world.

Eagle is Videocall's telepresence and videoconferencing service
management environment to enable the delivery of real time meeting management
services by driving Videocall's globally distributed business exchange to
customers regardless of platform, device, connectivity, location or user
group. Designed to bring systems, applications and services together in a
combined, seamless, high quality environment Eagle ensures that users are
able to create meetings with any combination of system, platform and
connectivity, with the entire process automated from booking to billing.

Used within organisations Eagle acts as a unified communications enabler
to allow enterprises to bring their telepresence and videoconferencing
estates into the umbrella of their unified communication strategy.
Integration into 3rd party applications and open collaboration networks to
enable further functionality and access is available.

Embedded within Eagle is a meeting scheduling and reservation engine,
delivered to customers as a Software as a Service (SaaS) application. The
user interface has been developed to allow the user to quickly create
meetings with features to aid usability such as site availability checking
and Outlook integration built in. A multitenanted architecture ensures that
users are able to see only their own sites split into enterprise defined
categories to ensure a high quality but simple user experience.

Eagle's integrated billing engine supports multiple service delivery
models, including fixed and ad-hoc. In addition the ability to bill for
various service levels, fixed network and dial-up network tariffs is

Eagle will be delivered to Videocall's fixed service contract customers
with no additional charge. All customers will be migrated to Eagle over the
coming weeks.

Rob Portwood, Videocall's Chief Executive Officer commented: "The
development of this application represents a significant step for Videocall.
Based on years of running telepresence and videoconference managed services
Videocall have acquired the experience required in order to design develop
and implement this new application. Eagle is designed to automate the entire
process of telepresence and videoconference meeting management from booking
to billing. This ensures that Videocall's Global Managed Service Customers
are able to receive the highest quality of service from Videocall."

About Videocall


Videocall is a leading telepresence and video collaboration managed
services provider for global businesses. Videocall provides bespoke solutions
including personal and immersive telepresence, high definition and
traditional videoconferencing, together with a world-class managed service
that delivers measurable business value to our customers.

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