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InterCall and MASERGY Partner to Provide Complete Video Conferencing IP Network and Bridging Solutions

October 19, 2009 | Chris Payatagool

IntercallLogo.gifCHICAGO, Oct. 14 -- InterCall, the world's largest conferencing and collaboration services provider, today announced a partnership with global service provider MASERGY to offer a complete IP network and managed service solution for customers. MASERGY delivers the strongest enterprise WAN experience in the telecommunications industry. This partnership will provide InterCall's customers with the ability to run video conferences on a secured IP overlay network with the management of InterCall's expert technicians.

"As we continue to see more and more customers run their video conferencing traffic on IP networks, we want to assure them they are receiving the best quality of service," said Kathleen Finato, senior vice president of marketing and business development at InterCall. "By adding additional network options for our customers to run their video conferencing traffic, we are providing our customers a complete conferencing solution."

Customer benefits of this partnership include:

    --  100 percent packet delivery/quality of service guarantee, specifically
        for video.
    --  Quality of service across the local access loops.

    --  Management of all video conference calls over an IP network.

"MASERGY is very excited about working with an acknowledged industry leader like InterCall," said Chris Carr, director of video markets at MASERGY. "We see tremendous value to end customers with the combination of our QoS guaranteed network transport services, and InterCall's comprehensive suite of managed video services; this combination delivers the fully integrated, seamlessly supported solutions that customers are looking for as they migrate to HD and invest in immersive telepresence."

About InterCall

InterCall, a subsidiary of West Corporation, is the largest service provider in the world specializing in conference communications. Founded in 1991, InterCall helps people and companies be more productive by providing advanced audio, event, Web and video conferencing solutions that are easy-to-use and save them time and money. Along with a team of over 500 Meeting Consultants, the company employs more than 1,500 operators, customer service representatives, call supervisors, accounting, marketing and IT professionals. InterCall's strong U.S. presence, which includes four call centers and 26 sales offices, is bolstered by a global reach that extends to Canada, Mexico, Latin America, the Caribbean, the United Kingdom, Ireland, France, Germany, Australia, New Zealand, China, India, Hong Kong, Singapore and Japan. For more information, please visit


MASERGY is a privately held global network service provider that has redefined enterprise wide-area networking by delivering innovative products, advanced capabilities and a superior customer experience. Serving hundreds of customers throughout the Americas, Europe, Asia, Africa and Australia, MASERGY leverages advanced transport technologies to deliver global Ethernet services across a native MPLS network. The company pioneered customer-controlled network services and the delivery of multiple services over a single network connection. MASERGY's customers include companies from the financial/banking, healthcare, entertainment broadcasting, hospitality/hotels and manufacturing industries. MASERGY received the 2008 Nemertes Research Pilot House Awards for Best Overall MPLS Service and Best Overall Customer Experience for Emerging Providers. More information about MASERGY is available at

[via websiteGear]


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