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Glowpoint Achieves "Advanced Certified" Service Provider Status from Polycom for Immersive Telepresence VNOC Service

October 22, 2009 | Chris Payatagool

glowpoint_160x53px.jpgExpands global managed service offerings through unique "video in the cloud" approach

HILLSIDE, N.J.-- Glowpoint, Inc. (OTCBB: GLOW), a leading provider of managed services for telepresence and video conferencing, today announced it has been awarded Polycom Advanced Certified Immersive Telepresence VNOC Service Provider status from Polycom, Inc., a global leader in telepresence, video and voice communications solutions. The designation, the highest awarded by Polycom for telepresence VNOC service partners, recognizes Glowpoint for its ability to deliver world-class telepresence managed service for global customers utilizing Polycom's broad portfolio of standards-based telepresence systems.

"Glowpoint is a valued VNOC delivery partner and we are pleased to recognize its world-class managed network service capabilities for Polycom immersive telepresence solutions," said Ron Myers, vice president of worldwide channels at Polycom. "Customers are looking for services that will help them maximize their investment in visual communication both in terms of the best user experience and the broadest collaboration capabilities. Working with Glowpoint, Polycom is able to meet customers broad service requirements for both intra-company and business-to-business telepresence."

"With the global market for telepresence and video conferencing projected to exceed $8 billion by 2013, it's critical for Glowpoint to continue to innovate and enhance our service portfolio for the growing global community of video users," said Glowpoint President and Co-CEO Joe Laezza. "Glowpoint continues to make investments in next generation video applications, infrastructure, skills, and technology to further empower our global customers' use of video communications as a critical business tool."

Glowpoint's unique "video in the cloud" business model makes it easy and cost-effective for any company to access carrier grade support services and infrastructure for full service management of their telepresence and video environment. Glowpoint's "service cloud" approach also enables users to seamlessly connect with virtually any other video user on any network using any video technology, including Polycom and others, via Glowpoint's Telepresence interExchange Network (TEN) which interconnects more than 6,200 connected video systems and hundreds of public rooms. Laezza added, "Our offerings provide secure, reliable and scalable services that allow businesses of all sizes to make video simple to use, allowing wide adoption while maintaining lower total cost of ownership, containing costs through travel reduction, reducing their carbon footprint and reaching a growing global community of corporate business-to-business video users."

Today, Glowpoint supports thousands of locations and video systems around the globe for hundreds of businesses, including the management of more than 300 telepresence and standards-based video rooms with Glowpoint's fully managed VNOC services providing 24/7 robust proactive monitoring, help support, conference scheduling and production, and a full suite of concierge services. Polycom Advanced Certified Immersive Telepresence VNOC Service Provider status provides assurance to customers that Glowpoint has completed rigorous product training; has expertise and capabilities for troubleshooting, testing, upgrading and updating verifications; has tight integration with Polycom Global Services; has coordinated access to Polycom engineering teams in support of VNOC service delivery; has completed a complete process audit, ensuring compliance with all Polycom-defined standards; and utilizes proven and detailed Polycom standard operational processes in support of Polycom immersive telepresence solutions and VNOC services. The program also ensures Glowpoint will receive early access to new Polycom products and product enhancements to ensure seamless support as new products and capabilities come to market.

About Glowpoint

Glowpoint, Inc. (OTCBB: GLOW) is a leading provider of managed services for telepresence and video conferencing. Glowpoint's suite of robust telepresence and video communications solutions enables organizations to communicate with each other over disparate networks and technology platforms. Glowpoint supports thousands of video communications systems in more than 35 countries with its 24/7 video management services. Glowpoint also powers major broadcasters, Fortune 500 companies, as well as global carriers and video equipment manufacturers - and their customers - worldwide. To learn more, visit

About Polycom

Polycom, Inc. (Nasdaq: PLCM) is the global leader in telepresence, video, and voice solutions and a visionary in communications that empower people to connect and collaborate everywhere. Visit for more information.

Glowpoint, Inc.
Jonathan Brust, 312-235-3888, ext. 2052
[email protected]

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