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ACT Conferencing Launches New Video Conferencing Managed Services and Online Facilities Scheduling

September 1, 2009 | Chris Payatagool

ACT-Conferencing.jpgACT Extends New Services to Customers Worldwide to Support Increased Need for
Video Conferencing

Due to increased demand worldwide for its video conferencing services, ACT Conferencing today unveiled new video conferencing managed services as well as an online conferencing facilities scheduling system. These new offerings extend greater support to ACT`s customers and further simplify accessibility to ACT`s
video conferencing services.

ACT now offers customers direct access to an experienced team that oversees all
facets of video conferencing - from strategy to infrastructure consulting to implementation of global, multimedia events. ACT will develop customized video conferencing solutions and provide real-time customer service 24x7, relieving clients` internal staff of technical support duties. In addition, ACT`s all-inclusive monthly pricing model ensures a consistent, predictable cost, regardless of the amount of collaboration required.

"With video conferencing now a routine part of daily meetings, many IT organizations are struggling to deliver consistent, customized and cost-effective video conferencing," said Gary Iles, senior director of strategy and product management, ACT Conferencing. "ACT`s managed video services are customized for each client so we can help them leverage their existing infrastructure with our world class service and client support, which lends to a significant reduction in operating expenses."

To answer the worldwide growing demand for video communications, ACT provides proactive oversight and upgrades to ensure optimum performance of video conferencing infrastructure. ACT also provides `meet and greet` support, real-time problem management, Live Assist, and post-conference issue resolution and follow-up to ensure customers have around-the-clock access to service and support.

Additional services offered include:

* Bridge management. Enhanced quality of service and security with proactive bridge monitoring, in-conference support, maintenance, reports and more.
* Endpoint monitoring and management. Meetings run smoothly with remote device
monitoring, problem diagnostics, standards compliance, password management,
software updates and reports.
* Problem management. Quickly-resolved technical glitches: on-the-spot troubleshooting resolution during events as well as post-meeting evaluation and repair of any ongoing issues.
* Room scheduling. Conference bookings are always in order when using ACT`s centralized room bookings solution and scheduling conflict resolution.
* Professional services. Expert consultation for designing or upgrading conference rooms, implementing telepresence conferencing or migrating technology.

In addition to these managed services, ACT Proximity, which offers one of the largest networks of state-of-the-art video conferencing rental sites in the world, now provides a quick and easy way to schedule video conferencing facilities online. Booking requests may be submitted online via ACT`s web site to reserve a number of the company`s more than 4,000 video conferencing rooms located around the world.

Clients can simply go to, search by
location and zip code, and submit a booking request for a video conferencing room at their convenience. Clients can also view photos of available rooms along with details about room size, connectivity options, pricing, map views and even amenities available, such as equipment and catering services. In the coming months, ACT will enhance this online facilities scheduling service with details on additional suites as they become available.

"Client support organizations and processes differ, equipment and network needs
vary and regional support models often have unique requirements. So, ACT designs
a tailored solution for each customer and we emphasize adaptation to customers`
existing paradigms, rather than forcing customers to adopt ours," said Iles. "Our support is designed to facilitate the user`s experience from the moment they recognize the need to conduct an event or meeting, through measuring the overall effectiveness of that event. Because of this Service Assurance approach, we pay attention to the complete user and participant experience to reduce costs, improve quality and make companies more productive."

About ACT Conferencing

Established in 1989, ACT Conferencing is a global provider of corporate audio, web and video collaboration services. ACT`s integrated platforms provide managed, international and local-language services. The company is headquartered in Golden, Colorado, with operations in Australia, Canada, France, Germany, Hong Kong, Malaysia, Netherlands, Singapore and the UK. For more information, visit

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