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TANDBERG Names BT a Total Service Certified Managed Service Provider

March 18, 2009 | Chris Payatagool
bt_160x61px.giftandberg_160x46px.jpgBT, one of world's largest and best known broadband service providers, is now a TANDBERG Total Service Certified Managed Service Provider. That means BT's 21CN network is now recognized as having the specifications and capabilities to support high-quality and cost-effective TANDBERG telepresence and video conferencing user experiences.

BT had to meet certain technical, design and implementation requirements in order to make this designation. Most importantly it had to provide fully managed or hosted global services from a dedicated Video Network Operation Center (VNOC). What's more, it had to deliver superior customer service and support in order to provide TANDBERG video users with reliable managed services and network solutions. This not only includes concierge services, Web and telephone reservations, continuous helpdesk support, and proactive testing and monitoring before, during, and after meetings, but also global presence and in-house expertise.

"With BT's One Source for TANDBERG, business leaders can rest assured that they will receive the best telepresence and video conferencing experience, allowing them to focus on the meeting and not the technology behind it,"said TANDBERG CEO Fredrik Halvorsen in a release.

"BT's One Source for TANDBERG will leverage our managed services expertise to provide a variety of services focused on driving adoption, reducing costs, and enhancing the TANDBERG telepresence experience," added Jeff Prestel, general manager of BT Conferencing's video business unit. "Along with TANDBERG, we will provide customers with the ultimate telepresence experience, while enabling them to better focus their resources."
TANDBERG's certification guarantees customers IP and ISDN gateway services, universal bridging, event recording and streaming, and ad hoc VNOC services.

BT Conferencing, based in the U.S., EMEA and Asia Pacific, specializes in the delivery of reliable conferencing solutions and product hardware to some of the largest companies in the world.
In related news, TANDBERG announced today that IVCi, a leading integrator of enterprise collaboration solutions, has also achieved the Certified Managed Service Provider designation for TANDBERG Total Service. IVCi handles integration of high-definition video conferencing, telepresence, audio visual integration, and managed conferencing services. It offers a portfolio of managed services that ensure high-quality, reliable video communications.


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