Gold Sponsors
Array Telepresence Logo   Human Productivity Lab Logo   Ashton Bentley Logo
Silver Sponsors
Bronze Sponsors
Telepresence Options Magazine

Latest Telepresence and Visual Collaboration News:
Full Article:

AT&T Business Solutions Completes Fourth Quarter With New Features for the AT&T Telepresence Solution and Moves to Expand Its Wi-Fi Capabilities Through the Company's Wayport Acquisition

January 28, 2009 | Chris Payatagool

attnewlogo_150x204px.jpgPortfolio Enhancements Provide Strong Platform for Growth in '09

DALLAS, Jan. 28 -- New features for the AT&T Telepresence Solution and the acquisition of Wi-Fi service provider Wayport, Inc., capped a successful fourth quarter 2008 for AT&T Business Solutions (ABS). These accomplishments, as well as key sales wins and enhancements to its business services portfolio, helped the business unit enter 2009 on firm footing.

The enhancements to the AT&T Telepresence Solution, based on Cisco TelePresence technology, now provide unique multipoint functionality and highly secure intercompany capabilities that allow users at multiple locations and from different companies to connect with each other. These new capabilities represent the latest milestone in ABS's efforts to provide customers with powerful and cost-effective collaboration tools while helping decrease costs associated with business travel.

Thumbnail image for cisco_cts3000.jpg

Cisco Telepresence CTS-3000

Also during the fourth quarter 2008, AT&T announced two acquisitions to expand its wireless mobility capabilities. The acquisition of Wayport added local Wi-Fi network management, emerging applications support and infrastructure expertise to its world-class communications capabilities. The deal, which was completed in December 2008, brings the number of AT&T domestic hotspots to nearly 20,000 -- the most of any U.S. provider. Globally, it has more than 80,000 Wi-Fi hotspots. And by the end of the quarter, the business unit transitioned thousands of Starbucks company-operated stores in the U.S. to AT&T Wi-Fi(SM) service, strengthening the ability to personalize broadband access across devices and customer locations.

The company also said it had entered into an agreement to acquire Centennial Communications, a regional provider of wireless and wired communications services based in New Jersey. The transaction will enhance the company's wireless coverage for customers in largely rural areas of the Midwest and Southeast regions of the U.S., Puerto Rico and the U.S. Virgin Islands.

AT&T Hosting and Application Services expanded its global hosting footprint during the quarter with the opening of an internet data center (IDC) in Bangalore India -- its first in India -- and increased capacity in five additional markets including Dallas, Boston, Amsterdam, Singapore and Shanghai. The expansions in Amsterdam and Singapore were completed to augment the "super IDCs" previously announced with AT&T Synaptic Hosting, a next- generation platform that creates a virtual IT infrastructure in which business customers can receive computing processing, services and support instantaneously and at scale. ABS further strengthened its application services portfolio by rolling out a subscription-based Oracle PeopleSoft payroll and payroll tax solution for midsize businesses that combines the software with its business process outsourcing services, its innovative utility computing platform and its application management capabilities.

Another highlight during the quarter involved the expansion of its global Ethernet footprint through the availability of its global virtual private LAN service (VPLS) into 14 countries in Europe and Asia. The service, called AT&T OPT-E-WAN(SM), enables businesses to link multiple locations -- whether across the city or around the world -- with the ease and efficiency of a flat Ethernet wide area network. In addition to broad coverage in the U.S., the service is now available in Germany, the United Kingdom, Belgium, France, The Netherlands, Sweden, Ireland, Italy, Spain and Switzerland in Europe; and Hong Kong, Australia, Singapore and Japan in Asia Pacific.

ABS also recorded significant sales wins in the fourth quarter, highlighted by a 10-year, $600 million agreement for network services with the state of Tennessee and a five-year contract with the state of Georgia, worth a projected $346 million, to provide managed voice and data services across state government agencies.

"Throughout 2008, ABS launched key transformational services such as our Digital Media Solutions, AT&T Telepresence Solution, Synaptic Hosting and Unified Communications," said Ronald E. Spears, president and chief executive officer, AT&T Business Solutions. "And by the fourth quarter, we added features that enable us to offer customers complete solutions in these critical areas. These enhancements, along with capabilities acquired through strategic alliances and acquisitions, have given us a strong platform for growth in 2009."

ABS provides networking services and solutions for business customers and organizations globally. Its customers include every company listed in the Fortune 1000; large, medium, and small businesses; wholesale customers; and U.S. governmental agencies.

During the fourth quarter 2008, ABS made the following updates to its enterprise portfolio of services for business customers:

    Voice Over IP (VoIP)

     --   AT&T Voice DNA -- Site Survivability:  AT&T VoIP Services now
          includes site survivability as an optional feature with AT&T Voice
          DNA. This feature provides customers with continuity of service in
          the event of a failure in their connectivity to the AT&T VoIP
          network, by routing off-site calls over the public switched
          telephone network.
     --   AT&T IP Flexible Reach Technical Assistance: The enhanced
          implementation of AT&T IP Flexible Reach gives customers optional
          project management, site readiness surveys and on-site installation
     --   IP Telephony and LAN Service Country Expansion:  The business unit
          expanded the reach of this LAN and IP-PBX management service beyond
          the U.S. to include an additional 55 countries.
     --   AT&T IP Toll-Free Interoperability and Throughput Expansion:  Four
          IP contact center vendors (Aspect, Avaya, Genesys and Nortel)
          successfully completed interoperability testing of their latest
          contact center solutions with AT&T IP Toll-Free services.
          Interoperability certification allows customers using solutions from
          a variety of suppliers to adopt session initiated protocol (SIP)
          based services faster, avoiding any disruption to their contact
          center applications.  AT&T VoIP Service now has an increased maximum
          concurrent call throughput, allowing up to 1,000 concurrent calls
          over a T3 connection.

    Customer Experience
     --   Unified Agreement for Billing:  ABS launched a unified agreement to
          establish a common set of terms and conditions for all product
          portfolios worldwide. With the unified agreement, customers
          experience less paperwork and simpler and faster contracting.

    Enterprise Mobility

     --   Fleet Management Options:  ABS enhanced its enterprise mobility
          portfolio to include a comprehensive suite of fleet-management suite
          of offerings with the addition of in-vehicle options through
          extended relationships with TeleNav and Xora. These enhancements
          help businesses with mobile workers and mobile assets to have better
          visibility into the locations of their vehicles or the status of
          deliveries, improving the overall management of fleet operations.
     --   AT&T Mobile Extension Service:  ABS also announced the availability
          of AT&T Mobile Extension -- a premises-based solution that extends
          Internet Protocol (IP) private branch exchange (PBX) features to
          wireless devices. Customers using an IP-PBX from Cisco Systems, Inc.
          can add software that will enable this capability in compatible
          wireless devices. ABS will then contract for wireless minutes to be
          used for fixed mobile convergence calling between the PBX and the
          enabled wireless device. It is a demonstration of adding wireless
          access to core business solutions that will enable future unified
          communications initiatives.
     --   AT&T Global Network Client for Remote Access Service:  Enhancements
          to the latest version of the AT&T Global Network Client version 7.6
          --   The ability to prevent multi-homing (e.g., concurrent fixed
               wireline and mobile broadband access). This feature makes it
               impossible for a user to have IP access through more than one
               physical interface if the connection was established with the
               AT&T Global Network Client.
          --   Support for monitoring the NetMotion virtual private network
               (VPN) client, a third-party VPN client software.
          --   The ability to select preferred cellular service type (3G or
               2G) and configure access warnings for cellular roaming
          --   The ability to centrally manage and dynamically update global
               network client customizations.
          --   The ability to download software and access point updates in
               the background.
          --   Plug-and-play support for AT&T LaptopConnect devices now
               available from AT&T Mobility's AT&T Communications Manager 6.9
               desktop client software.
          --   Tethering support for the BlackBerry(R) Bold(TM).

    Hosting and Applications Services:
     --   PCI Certification Audit: AT&T Hosting and Application Services
          successfully completed a third-party audit and were found compliant
          with payment card industry (PCI) data security standards. Being
          compliant saves customers time and money because they can leverage
          ABS's certified audit materials in their own PCI audits.
     --   Hosting and Application Management Services:  Enhancements made
          during the fourth quarter include:
          --   Supplementing the hosting and application management
               capabilities by adding new products that include Oracle(R)
               Business Intelligence Enterprise Edition and IBM Websphere
               Application Server.
          --   New capabilities for the AT&T BusinessDirect(R) customer portal
               that streamline change management processes and improve
               customer cycle time.
          --   The addition of service level agreements for the AT&T Virtual
               Dedicated and Managed Dedicated Server Offerings supporting
               99.9 percent uptime.

    Data Services:
     --   New Ultravailable (UV) Network  Service Options:  ABS expanded the
          reach of its Ultravailable Network Service with two new options.
          Both offer the full complement of the UV network's monitoring and
          management tool sets, expert support and visibility through
          BusinessDirect. The options are:
          --   Service Option 2 (UV2) -- Allows customers to build a SONET
               ring, managed by ABS, with room to grow to a second wavelength
               without additional upfront cost. Includes support for non-SONET
               protocols such as Storage and native Ethernet.
          --   Service Option 3 (UV3) -- Allows ABS to design, build, monitor
               and manage an Ultravailable Ring using customer-provided fiber
               and fiber maintenance.  Also, monitoring and management of
               customers' existing network can be provided.
     --   AT&T Wavelength Private Line:  AT&T Wavelength Private Line, a
          point-to-point wavelength service available nationwide, was also
          added. AT&T Wavelength Private Line is a versatile, long-haul,
          monitored and managed service that can support multiple protocols
          that include gigabit Ethernet, 10 gigabit Ethernet LAN (local area
          network) and WAN (wide area network) PHY and configurations.

    Security Services:

     --   Web Security Services Enhancements:  ABS enhanced the AT&T Web
          Security services to include features for email protection services
          that were previously available only in the AT&T Secure E-Mail
          Gateway Services offering. The new features include message security
          to provide spam and malware protection, message discovery for
          archiving, and message encryption for policy-based encryption. Other
          enhancements include the addition of Anywhere+, a Web malware
          scanning and Web filtering services feature for remote users.

 About AT&T

AT&T Inc. (NYSE: T) is a premier communications holding company. Its subsidiaries and affiliates, AT&T operating companies, are the providers of AT&T services in the United States and around the world. Among their offerings are the world's most advanced IP-based business communications services, the nation's fastest 3G network and the best wireless coverage worldwide, and the nation's leading high speed Internet access and voice services. In domestic markets, AT&T is known for the directory publishing and advertising sales leadership of its Yellow Pages and YELLOWPAGES.COM organizations, and the AT&T brand is licensed to innovators in such fields as communications equipment. As part of their three-screen integration strategy, AT&T operating companies are expanding their TV entertainment offerings. In 2008, AT&T again ranked No. 1 in the telecommunications industry on FORTUNE(R) magazine's lists of the World's Most Admired Companies and America's Most Admired Companies. Additional information about AT&T Inc. and the products and services provided by AT&T subsidiaries and affiliates is available at

Add New Comment

Telepresence Options welcomes your comments! You may comment using your name and email (which will not be displayed), or you may connect with your Twitter, Facebook, Google+, or DISQUS account.