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Video and Telepresence Grow Among Government Agencies

December 10, 2008 | Chris Payatagool

glowpoint_160x53px.jpgGlowpoint's exchange network used to control costs and improve collaboration between agencies

HILLSIDE, N.J.-- Glowpoint, Inc. (OTC:GLOW.OB), a premiere, IP-based managed video communications services provider, announced today that it has secured contract renewals from several of its largest government agency customers and has signed a Telepresence VNOC management deal for a new government agency. The contract renewals include the National Labor Relations Board with over 50 locations and another agency with nearly 100 locations connected to Glowpoint's exchange network, "TEN".

"Glowpoint has been a trusted vendor and provider of our video services for over eight years," said Rob White at the National Labor Relations Board. "They have been very flexible in working with us to create service bundles that make it easy for us to work video into our budget each year. Glowpoint's service has always been very reliable and their support has been unmatched."

In addition to the contract renewals, Glowpoint recently signed an agreement with another government agency to provide its Telepresence VNOC service in support of eight Telepresence rooms. Glowpoint's fully managed Telepresence VNOC service includes single source, 24x7 support and management of the rooms and user community; SLA room monitoring and management; on-demand help desk support; Glowpoint's proprietary unified conference scheduling applications; conference production and on demand in-conference support; detailed usage and performance reporting; as well as a host of other key features of the VNOC service. The new VNOC customer is also being connected to TEN as part of the agreement.

"In the current economic climate, government agencies are especially sensitive to controlling costs and maximizing their budgets," said Joseph Laezza, Glowpoint's president and COO. "Our unlimited usage model gives government agencies a way to increase their use of video communications without worrying about their communications costs rising as they use it.
Glowpoint's TEN is increasingly being seen as a key value point for government clients as they look toward more effective means of leveraging their use of video to connect with other government departments and outside companies."

These renewals and VNOC services agreement secure approximately $1MM in annual revenue. Michael Brandofino, Glowpoint's chief executive stated, "With all the volatility in the economy, we are very pleased that our customers continue to see Glowpoint as a valuable partner for their video communications."

Glowpoint's TEN suite of services and applications is designed to overcome the challenges of using video outside of a company's private network, such as interconnectivity and interoperability. It offers a unique blend of managed video services, which include bundles for unlimited usage of Glowpoint's high quality IP network and options for unlimited multi-point
bridging services for standard, HD and Telepresence environments. TEN alsoprovides companies direct access to a host of business services over video,
including language and hearing impaired interpretation, legal and financial
services, and educational/distance learning services.

Combined with TEN's ability to enable communication across disparate
networks and among different hardware platforms, customers can utilize
Glowpoint's services to tightly manage their budgets while leveraging video
communications as a more effective means to communicate than audio.

About Glowpoint

Glowpoint, Inc. (OTC: GLOW), is a premiere, IP-based managed video communications services provider. Glowpoint is innovating video communications with services supporting traditional video conferencing, Telepresence VNOC, Broadcast Content Acquisition and Delivery, and Call Center Applications. Glowpoint's services are delivered over a robust,
video-centric network that reaches around the world and serves clients ranging from Fortune 100 enterprises and leading broadcast networks to SMB markets. Glowpoint is headquartered in Hillside, New Jersey. To learn more, visit

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