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Glowpoint Awarded Multi-Year Telepresence VNOC Services Contract for Global Electric Energy Company

September 10, 2008 | Chris Payatagool

glowpoint_160x53px.jpgClient to interconnect with Glowpoint's exchange platform for access to hosted services for business-to-business interconnectivity and interoperability

HILLSIDE, N.J.-- Glowpoint, Inc. (OTC BB: GLOW), a premiere, IP-based managed video communications services provider announced today that it has been awarded a multi-year contract to provide its VNOC managed services for a world leading electrical energy services provider. The energy company will also be interconnected to Glowpoint's Telepresence inter-Exchange Network ("TEN") in order to facilitate business-to-business telepresence and non-telepresence video calls and calling to other public video communities, such as systems connected via ISDN, the Internet and public rooms. It is anticipated that the VNOC and related revenues associated with this initial rollout will drive over $20,000 per month in monthly recurring revenue during the multi-year contract term.


Glowpoint Video Network Operation Center

As part of the services agreement, Glowpoint will provide management of the client's telepresence rooms in seven countries and will provide access to Glowpoint's video and telepresence infrastructure, including bridges, gateways, and unified communication capabilities through Glowpoint's TEN video services fabric. The VNOC services include: single source, 24x7 support and management of the rooms and user community; SLA room monitoring and management; on-demand help desk support; Glowpoint's proprietary unified conference scheduling applications and support; call launching and in-conference support; detailed usage and performance reporting; as well as a host of other key features of the VNOC service.

Joe_Laezza.jpg"Being selected to provide our telepresence VNOC services for another global entity is very rewarding and is a direct result of our effort over the last twelve months to build the services and technology that will meet the demands of the growing telepresence and video marketplace," said Glowpoint's President and COO Joe Laezza. "We believe we are especially well positioned to handle the unique requirements of telepresence room management. Glowpoint is providing the interconnectivity and interoperability services that clients now require as they expand upon their use of video as a primary method of supporting and growing their businesses. Beyond the value of offering video as a tool for travel reduction, increased productivity and cost savings, Glowpoint is supporting this next generation of video use as a way to help businesses communicate with other business communities through managed services and exchange capabilities."

Glowpoint's TEN is a suite of services and applications designed to overcome the challenges of using video outside of a company's private network, such as interconnectivity and interoperability. Glowpoint's TEN also provides companies direct access to a host of business services over video, including language and hearing impaired interpretation, legal and financial services, and educational/distance learning services. The core components of the TEN services include:

Network Interconnect Services

    * Secure QoS peering connections that enable customers to communicate with other communities and TEN peered businesses
    * Unassisted gateway access to public environments (ISDN and Native Internet)

Knowledge Base and Applications / Tools

    * Video expertise for operating a video network or managed service
    * Unified Web Based Scheduling Tools
    * Online Reporting for usage, performance, and other information such as billing
    * Global secure dial plan registration and directory management

Managed Services

    * Secure Business to Business call processing and launching
    * Interoperability Gateway Services between different technologies
    * Access to public room communities (Telepresence and others)
    * VNOC Services - traditional and customizable
    * Hosted and Managed Video infrastructure
    * Multi Point conference event support
    * Access to multi-language and hearing impaired interpretation services
    * Access to legal and financial services and educational/distance learning programs

About Glowpoint

Glowpoint, Inc. (OTC: GLOW), is a premiere, IP-based managed video communications services provider. Glowpoint is innovating video communications with services supporting traditional video conferencing, Telepresence VNOC, Broadcast Content Acquisition and Delivery, and Call Center Applications. Glowpoint's services are delivered over a robust, video-centric network that reaches around the world and serves clients ranging from Fortune 100 enterprises and leading broadcast networks to SMB markets. Glowpoint is headquartered in Hillside, New Jersey. To learn more, visit


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