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Virtela Delivers Best-in-Class Network for Marcus & Millichap Company

May 12, 2008 | Chris Payatagool

Virtela_Logo_204x72.gifReal Estate Services, Investment and Development Leader Turns to Virtela for Managed MPLS Network Service

DENVER, May 7 -- Virtela, the global network solutions company, today announced that Marcus & Millichap Company, a diverse family of premier companies in Real Estate Services, Investment, and Development, is connecting many of its national branches and subsidiaries using Virtela's Managed Multi-Protocol Label Switching (MPLS) Network. Marcus & Millichap Company's IT department ranks Virtela as "top notch" in providing personalized service, excellent technical support and innovative solutions and chose Virtela over other leading providers.

Faced with the challenge of building a new IT department, data center and infrastructure for approximately 14 sites with limited IT support, Marcus & Millichap Corporate Services Inc. (MMCS) began researching different managed MPLS services. Because managed MPLS enables faster data delivery and high quality of service (QoS) without the need to invest in a lot of new hardware, the firm saw it as an ideal solution for improving the performance of its centralized applications and ensuring a reliable, low-latency enterprise network for email traffic, file sharing and financial applications. Virtela not only offered a highly secure and resilient managed MPLS service, but also demonstrated superior customer service and flexibility that enabled MMCS to update remote sites gradually, rather than forcing a wholesale change.

"Our IT department has to support multiple functions simultaneously, including SAP, email and VoIP, and to do that we needed a network that is extremely secure and reliable and can grow with us in the future as we expand," said Vikram Prashar, vice president of technology for MMCS. "In my initial meetings with Virtela, the sales rep assured me that they have better technology and better engineers than other providers we were considering, and so far they have proved it. We had other network providers at various locations before Virtela and since we've replaced them the performance has noticeably improved."

Customer service was also a top priority. The firm wanted to ensure that it could obtain network performance information on demand, and Virtela meets that need with the VirtelaView online portal. VirtelaView provides customers with a unified view into critical network intelligence, offering around the clock access to real-time and historical performance of all Virtela services. Further, Virtela's Global Operations Centers provide MMCS with personalized, direct support from Virtela engineers at any time of day or night.

"Before engaging with Virtela I called the NOC on a Saturday night just as a test, and the engineer was able to answer my questions immediately," explains Prashar. "The personalized support I receive from Virtela distinguishes them in my mind, and when I speak with their representatives about solutions, I know they are helping me choose the right solution, not just the most expensive solution. That was not the case with other providers."

"MMCS is a perfect example of how Virtela is helping companies with limited IT staff to support multiple locations upgrade to cost-effective, advanced networks while receiving the technical support they need," said Bill Dodds, vice president of sales and marketing for Virtela. "By offloading the management burden, integrating with their existing equipment and access, and allowing customers to expand the network as they need to, we scale with their businesses and support them as they grow."

About Marcus & Millichap Company

Founded in 1971, Marcus & Millichap is a diverse family of premier companies in Real Estate Services, Investment and Development. Each company is a distinct fusion of specialization and innovation powered by a culture of loyalty that permeates throughout the Marcus & Millichap organization. Their companies have revolutionized numerous real estate practices and set the standard of success as a result of an unwavering focus on long-term, sustainable growth and unique blending of an entrepreneurial drive with institutional discipline. Marcus & Millichap Company is headquartered in Palo Alto, CA. For more information visit

About Virtela

Virtela Communications Inc. delivers award-winning network and security solutions to many of the world's largest and fastest-growing multinational companies. Currently serving customers across six continents, Virtela's network reach spans more than 190 countries. Virtela's unique Global Service Fabric(SM) offers the foundation for delivering critical applications via the company's acclaimed service methodology, with a services suite that includes MPLS- and IP-based virtual private networks (VPNs), security services, remote monitoring and management of WAN/LAN infrastructure, and converged services (data, video, voice).

Virtela is headquartered in Denver, Colorado, with a second Network Operations Center in Mumbai, India. Virtela is a member of Juniper Networks (Nasdaq: JNPR - News) Managed Network Solutions Preferred Alliance Program. For more information, please call +1 (720) 475-4000 or visit

[via Yahoo Finance]

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