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Bank Systems & Technology - Howard S. Lichtman on Inter-company Telepresence for Banking Applications

May 29, 2008 | Howard Lichtman

Bank Systems & Technology Magazine covered telepresence in their May 26th Issue.  They interviewed Human Productivity Lab President Howard S. Lichtman on some of the end-goals that Banks should keep in mind when evaluating telepresence solutions along with short articles from Erica Schroeder from Cisco, Darren Podrabsky from HP Halo, and Claire Schooley from Forrester Research.

Telepresence Solutions Help Organizations Enhance Customer Service, Performance and Operations By Erica Schroeder

Telepresence Allows Banks to Bring Together Global Resources While Offering Quick Return on Investment By Darren Podrabsky

As Vendors Introduce Less-Expensive Technologies, Banks Can Capitalize on the Promise of Videoconferencing and Telepresence By Claire Schooley

In an Increasingly Global World, Insurers Who Leverage Telepresence and Videoconferencing's Capabilities Put Themselves Ahead of the Curve By David Luff

To communicate with the greatest number of customers, partners, vendors, and employees, banks can explore a variety of in-house and outsourced telepresence solutions.

By Howard S. Lichtman, President and Founder, Human Productivity Lab (Ashburn, Va.)

Banks can use telepresence technology to take a subject matter expert -- such as a specialist in foreign letters of credit, for instance -- and transport him or her to any branch or office in the world. Telepresence technologies also have applications in training.

Telepresence technology just now is being rolled out at banks, primarily for intracompany business. But as more and more systems are deployed, you'll see this technology being used for intercompany applications. Banks also will use telepresence for more general applications -- general meetings, employee reviews, job interviews and a variety of other applications that aren't banking-specific.

Banks can deploy this technology on their own, or they can outsource to a managed service provider. Some banks have security requirements that don't allow them to outsource. For these banks, it's crucial to set up a help desk to help people with collaborative tools -- reservations and scheduling, for instance. Managed service providers often can provide these capabilities to banks more cost-effectively than if they did it in-house. It's also important to be aware of the hidden costs in the make-ready of the telepresence rooms -- banks may have to do some construction since these systems don't fit everywhere.

The end goal is to communicate with the greatest number of stakeholders -- customers, partners, vendors, employees -- and do so at the greatest potential quality. Banks need to understand the limitations of interoperability with other telepresence systems with which they may communicate. In the future, the industry will see improvements in the realism of the environments, lower costs and better collaborative tools.

[via Bank Systems & Technology Magazine]

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